Guest Service Agent in Mecklenburg-Vorpommern bei Avani

Avani

Company Description

Minor Hotels is an international hotel owner, operator, and investor with a portfolio of more than 536 hotels in operation. Minor Hotels passionately explores new possibilities in hospitality with a diverse portfolio of properties designed intelligently to appeal to different kinds of travelers, serving new passions as well as personal needs. Through our Anantara, Avani, Oaks, Elewana, Tivoli, NH Hotel Group, Four Seasons, St. Regis, Marriott, and Minor International properties, across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America.

Avani Hotels & Resorts is a vibrant upscale brand offering relaxed comfort and contemporary style. Avani was launched in response to an increasingly influential group of discerning travelers who appreciate stylish design and excellent service, but also demand great value. Avani hotels are designed for the way we travel now. And we think it’s all about balance. Balance between coolness and kindness, between design and function, and between service and privacy.

Avani+ is an uplifted extension of the Avani brand with Avani+ Fares being one of few within the brand and is the first such branded resort in the Maldives The resort will have 200 keys and multiple F&B outlets as well as Spa, Recreation Diving and Water Sports Facilities Avani teams pride themselves as Open-minded, Upbeat and Genuine.

Job Description

Please note that this is not an exhaustive list of everything that needs to be done. Avani+ Hotel’s employees always find new ways to look after the business, their guests, and their colleagues. Within this, the key responsibilities for this position are:

To anticipate and exceed our guest needs and handle all guest inquiries to fulfil every need of the holiday experience.
Make sure to anticipate and fulfil the needs of every shift and prepare all the necessary paper works and stationaries.
Liaise with sister properties and other domestic arrival destinations to coordinate and find information about the guest to anticipate their needs.
Go through the arrivals and departure report from Opera PMS and prepare for the arrivals and prepare the departure letters for the guest who are schedule to leave next day.
Daily bucket check and sort-out the billing errors which we may have against the guest package and other enclosures.
Update daily guest preferences and all the glitches as it is being communicated from any concerned department.
Coordinate and cooperate with all the operational departments and support for daily operational needs.
Keep the workplace clean and tidy at all the time and uphold the best grooming standard to represent the true reflection of Avani+ fares.
Train and buddy-up with your new team members as the supervisors assign you during your daily shifts.
To be available for the arrivals and departure welcome and farewell team during the shift.
To check and setup the Villa according to the guest preferences and make sure to communicate with concerned departments.
To help our guests in check-in and check-out where they may need the service, in-villa or at the reception lobby.
After every check-in make sure to share the guest dietary requirements and preferences are being communicated with the concerned operational teams.
During the desk shift all the telephone callas and in-room dining food orders to be handled with utmost profession.