Customer Service Specialist in Köln bei Gruppo Arcese

• Koeln

• Full Time

• Operations

Are you a detail-oriented individual with excellent administrative skills? Do you thrive in a dynamic and stimulating environment?

We are looking for a full-time Customer Service Specialist for our warehouse in Cologne, Germany.

The purpose of this role is to organize and prioritize operational activities and ensure optimal administrative management within the warehouse.

Your Challenges Will Be:

• Handling and organizing incoming and outgoing emails to ensure timely and professional communication;
• Overseeing the administrative aspects of shipments, including precise label printing and ensuring all necessary documentation is in order;
• Accurately inputing shipment details into the shipping system, ensuring smooth processing and tracking;
• Managing orders by printing, sorting, and prioritizing them based on client specifications, ensuring a streamlined and client-focused workflow;
• Conducting virtual and in-person meetings with clients to organize workflows and continuously improve processes for enhanced efficiency and client satisfaction;
• Identifying and resolving any discrepancies within the system, ensuring accuracy and reliability of data and processes.

Who You Are:

• You hold high school diploma, equivalent, or bachelor’s degree;
• You’re proficient in German and English (at least B2 level);
• You master with Microsoft Office;
• You have stellar ability to manage and prioritize your time – you know how to get things done efficiently!
• You’re great at building relationships and working with others.

DO YOU RECOGNIZE YOURSELF? JOIN US IN ARCESE!

Arcese Group is a Global Logistics Company, with 70 offices and more than 3500 employees worldwide. Arcese Group connects the worlds and offers integrated and sustainable solutions throughout the entire supply chain. Arcese Group aims at delivering the best employee experience to our people through Passion, Innovation, Entrepreneurial Spirit, Digital Mindset and Transformational Leadership.

At Arcese, we believe that recognition, inclusion, and valorization of diversity is the key to create a safe and inclusive work environment.

Our culture, our leadership, our people, all guarantee equal and fair opportunities for everyone at all organizational levels. We recognize diversity as a winning factor, encouraging our employees to share ideas, collaborate across functions and seniorities, and to value and develop talent.

We know diversity is a fact, inclusion is a choice. And every day we choose to be inclusive.