Customer Success Manager ‏ in Düsseldorf bei Henkel

At Henkel, you can be a game changer and craft your career. Unleash your entrepreneurial spirit by bringing your ideas to life within a global team. Our leading brands and technologies, along with our high-performing businesses will provide you with countless opportunities to develop your skills and explore new paths. Your career at Henkel will contribute to a more sustainable future, while you grow within our vibrant, diverse culture of trust and belonging. If you're up for challenging the status quo, join our team of pioneers and make your mark on the future with us.

Do you dare to make an impact?

YOUR ROLE

• Become part of the global Loctite Pulse team and help building up a portfolio of digital solutions and business models in the context of Smart Maintenance under the iconic brand Loctite
• Improve customer engagement and satisfaction by proactively identifying issues and handing over insight to Sales
• Build up a customer engagement and satisfaction monitoring (incl. KPI) for digital solutions (Loctite Pulse) and keep track of customer engagement
• Identify tools and platform upgrade needs that will improve the customer’s experience in collaboration and hand over to Product Owner
• Keep track of customer contracts and extend and renew contracts in close collaboration with Sales
• Maintain the Loctite Pulse platform from a customer point of view
• Create and establish Customer Success Management structure for Loctite Pulse
• Demonstrate and quantify value of digital offering (Loctite Pulse) to customers (documented cost savings/benefits)
• Conduct (virtual) training for new users (customers) on the Loctite Pulse platform and support Sales team with customer onboarding

YOUR SKILLS

• Successfully completed master's degree in Business Administration or Engineering
• At least 5 years of relevant work experience in the area of Sales, Digital Services and/or Organization
• Comprehensive experience in customer success management
• Experience in mining, power or oil/gas/chemical industries of advantage
• Experiences with data-enabled/digital solutions of advantage
• Sales responsibilities/direct customer contact preferred
• Fluent English language skills, German language skills are beneficial

Henkel is an equal opportunity employer. We evaluate qualified applicants without regard to gender, origin, culture, mindset, generation, disability, religion and sexual orientation.