Team Leader in Berlin bei TikTok

TikTok

Responsibilities
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

About the Team
Within Short video, TnS Operations, our Team Leaders provide leadership and day-to-day management of a team of Content Moderators. You will take responsibility for ensuring that the team has the skills, resources & support to perform at a high standard and look at ways to improve efficiency and team success.

What will I be doing?

• Leading and managing a team of Content Moderators & helping them to achieve their full potential and maintain high standards & quality of work.
• Being responsible for ensuring that all services are delivered within the framework of TikTok's core values and in line with existing policies & procedures.
• Creating an inspiring team environment with an open communication culture, utilising clear goals and objective setting to help the team succeed.
• Working with XFN teams and stakeholders.
• Participating in various projects.
• Provide suggestions for improving users' experiences, product function and operation strategy, to XFN teams, whereby contributing to the product's overall strategy.
• Set clear team goals and oversee daily operations to ensure work quality.
• Undertake administrative tasks, improving employees' wellbeing and motivation, performance management, etc., in line with TikTok's corporate policy and procedures.

Qualifications

• Team Lead experience in Trust and Safety will be a plus [preferred but not mandatory].
• Proven ability to hit operational targets and motivate teams to aim for the highest.
• Positive solution-focused mindset with strong understanding of business priorities.
• Expert at problem solving and good at finding solutions for complex issues.
• Good data analytical skills - competent using Microsoft Excel or other data analysis tools.
• Previous coaching experience would be advantageous.
• Possess exceptional interpersonal & communication skills with a passion for working in a team environment.
• High attention to detail - comfortable using data to analyse performance and using insight to drive performance.
• Driven and self-motivated with a desire to keep improving.
• Your ability to work in a high tempo environment, adapt, respond to day-to-day challenges of the role.
• Your resilience and commitment to self-care to manage the emotional demands of the role.
• Polish speaker will be a strong plus

• Location: Berlin
• The role is only open to candidates who have the legal right to work in the given location

Trust & Safety recognises that keeping our platform safe for TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.

We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.