Customer Solutions Associate - Level 2 Apprenticeship in Hamburg bei Lowell Group

Lowell Group

Summary

Job Description

At Lowell, we’re committed to driving onwards as a company, as a team, and as individuals, together. Because we know that together, we go further.

Join us on our Level 2 Credit Control Apprenticeship programme, and you’ll see what we mean. That’s because you’ll earn a full time salary in a permanent role as a Customer Solutions Associate in our call centre while also working towards your apprenticeship qualification.

And it doesn’t matter whether you’re leaving college or university, changing career or you’re returning to work after a break. Whatever your background, together we can take your career further.

Our mission

Our mission is to make credit work better for all. Based in Yorkshire, with offices across Europe, we’re a leading credit management company. We buy lots of different kinds of debts and give our customers the tools to pay them off in practical and affordable ways. We understand that every person’s situation is different. And every year, we help thousands of people take control of their debts.

Your mission

You’ll spend much of your time working as a Customer Solutions Associate. Here, you’ll help our customers navigate their money journeys and bring them back to financial health. As the real first point of contact for customers, you’ll meet your KPIs by answering inbound calls and making outbound calls. It’s all about being the voice that guides our customers to the right outcome.

You’ll also spend time learning, growing and developing on our 12-15 month Level 2 Credit Controller & Collections Apprenticeship Standard scheme. This is delivered by Credit Services Association, the industry experts. And with our full support, you’ll not only earn a fantastic qualification, you’ll discover all kinds of new ways that you can progress with us.

To join us, you’ll need

Great listening and communication skills
To be a people person and have an empathetic ear
Lots of resilience and an ability to work towards targets
The right to reside in the UK, and you’ll also need to have been a resident of the UK/EEA for 3 consecutive years prior to the start of your apprenticeship.
To be eligible to work in England, as you’ll spend more than 50% of your annual working hours here (even with remote working)
To not be in government funded education (eg school, university or on another apprenticeship) at the point of joining our scheme
To be over the age of 18 at the point of joining us
To be able to commute to our new Thorpe Park, Leeds Head Office

A mission that gives back

You’ll also have lots of opportunities to make an impact on your personal development. We have a big focus on helping our colleagues develop their careers and grow with us, together. So, whatever your culture, gender identity, religion, ethnicity, age, neurodiversity, or disability status, if you’re ready to help us make credit work better for all, we think you’ll fit right in.

Our people are our strength, so we build strong teams thriving with diverse voices, and offer benefits that can keep our people strong. That includes:

A permanent job from day one
A starting salary of £22,370
A £500 ‘bonus’ at 6 months
Our ‘Work Dosh’ financial wellbeing programme
Mental Wellbeing Support & Learning
Community Volunteering Opportunities (1 day per year)
3% flexible benefits - pick additional benefits like extra holiday or dental cover, or take it as cash each month
28 days holiday plus public holidays with option to purchase up to an additional 5 days
Life assurance & Group income protection
A fantastic culture with more little perks along the way including, self-development opportunities, recognition awards and on-site gym facilities.

Ready to join us on our mission?

Our people are our greatest asset. That means part of our mission is building a workplace where you can grow with us, and help us go on to make a difference, together.

Together, we go further - and it starts with you. So if you’re interested in adding your voice to our fantastic team of people, take the first step and apply today…

#LI-Hybrid