Medior IT Technician - Endpoint Protection in Hamburg bei Vattenfall

Vattenfall is a European energy company with approximately 20.000 employees. For more than 100 years we have electrified industries, supplied energy to people’s homes and modernized our way of living through innovation and cooperation. We now want to make fossil-free living possible within one generation. To be able to reach this ambitious goal we are looking for talented individuals who, in addition to their passion for their own role, also have strong team spirit and want to contribute to supporting a meaningful corporate mission.

Vattenfall IT is the internal provider of IT infrastructure services for the entire Vattenfall Group. It is an international shared service center, providing IT services and support. Vattenfall IT Infrastructure supports Vattenfall by having professional people, knowledgeable in both business and IT, integrating services to enable business functions, providing a helicopter view of required services, utilizing the external market and enforcing standardization in order to optimize cost efficiency.

Within IT Infrastructure, Client Services is responsible for end user support and workplace services to all Vattenfall employees, delivered by either internal staff or external suppliers. Specific focus area is to run a successful retained organization to support a sourced client landscape, meaning that supplier management is part of the daily job. At this moment we are looking for an IT Technician (Modern workplace – Security operations analyst), for the Competence Area Endpoint Protection within Client Services / IT Infrastructure.

As IT Client Technician for the competence area Endpoint Protection you will be responsible for the operations and support the Microsoft Windows platforms, performing testing and quality assurance of standard client within different security related scenarios, support platform life cycle management and also support some areas of the Modern workplace management within VF.

You will be working closely together with Client Design and Development team, Service Desk, Security Operations Center, Mobile Solution designers and all other VF IT departments.

In this role you will maintain contacts and a relationship with the different stakeholder around the different tools and its user groups.

You will be working within these areas:

• Administration, maintenance and troubleshooting of the endpoint protection infrastructure
• Managing of system performance, capacity and service quality
• Windows client hardening using available tools and security concepts
• Monitoring and compliance of client platform and corporate mobile devices
• Handling Mobile Device Management and Mobile Application Management via Intune as part of the Modern Workplace Management
• Review and preparation of technical documentation
• 3rd line operational support regarding things related to endpoint security and Modern Workplace Management
• Support of Incidents, Critical Incidents and Change Requests etc.
• Actively managing workload to meet business and customer requirements and SLA’s
• Collaboration with business, internal delivery teams and product owners regarding security related tasks and projects

Who are you?
Among your personal qualifications you have an internal capacity to move things forward, are easy to cooperate with and have good communication skills. Besides, you’re strong in process management and have a broad view. Furthermore you recognize yourself in the following profile:

• Bachelor degree
• 5-10 years’ experience in IT
• MD-100 and MD-100 certification or equivalent knowledge
• SC-200 certification or equivalent knowledge (special focus on MS Defender for Endpoint)
• ITIL foundation certification
• Experience in troubleshooting client platforms and mobile platforms
• Experience in working with ITIL processes
• Good knowledge IT security concepts
• Familiarity with PowerShell in a domain environment
• Knowledge of Kusto Query Language
• Awareness of Azure cloud technology and virtualization concepts
• A proven ability to communicate with technical experts, customers and other stakeholders
• A very good ability to work independently on assignments within a set timetable, sets own priorities
• The ability to build trust and confidence and to be a team player in an international team
• Fluent in English, both written and spoken

What do we offer?
A challenging and independent job in an informal, dynamic working environment. You can play a part in shaping the future of a company where the only constant is change. Bes