Data Analyst CRM DACH in Düsseldorf bei DOUGLAS

DOUGLAS is the number one omnichannel premium beauty destination in Europe. The company is inspiring customers to live their own kind of beauty by offering a unique assortment online and in around 1,850 stores. With unparalleled size and access to customers, DOUGLAS is the partner of choice for brands and offers a selected range of selective and exclusive brands as well as own corporate brands. The assortment includes fragrances, make-up, skin care, hair care, accessories as well as beauty services. Strengthening its successful omnichannel positioning while consistently developing superior customer experience is at the heart of the company’s strategy “Let it Bloom – DOUGLAS 2026”. The winning business model is underpinned by DOUGLAS’ omnichannel proposition, leading brands, and data capabilities. In the fiscal year 2022/23, DOUGLAS generated sales of 4.1 billion euros and employed around 18,000 people across Europe.

For our headquarters in Düsseldorf we are looking for you as

• Ensuring data quality and selecting appropriate statistical methods to generate insights from our CRM database and identify relevant correlations, such as identifying opportunities and risks, creating forecasting models, and deriving data-driven recommendations.
• Taking responsibility for requirements gathering, conceptualization, implementation, and communication of analyses and their results – to address various customer-related inquiries based on CRM data from the DACH region (Customer-Centric Retail).
• Developing user-friendly monitoring dashboards for control, including CRM KPI dashboards, as well as campaign performance reports.
• Handling complex ad-hoc requests, visualizing results, and providing actionable recommendations.
• Supporting operational campaigning with data, analyses, and insights.
• Developing dashboards based on Tableau, MicroStrategy, or Power BI.
• Close coordination with internal departments (e.g., Global Analytics, Controlling, Purchasing).

• Strong analytical and conceptual skills to identify connections from comprehensive and complex datasets and present them effectively to various stakeholders.
• 10 years of professional experience in data preparation, analysis, and presentation – particularly with extensive experience in CRM/loyalty programs, ideally within FMCG or beauty industries.
• Experience in employing statistical methods such as conducting and evaluating A/B tests.
• Proficiency in SQL and Excel as well as the use of statistical software (e.g., R, Python).
• Advanced knowledge of reporting tools (e.g., Tableau, MicroStrategy, or Power BI).
• Strong operational focus, a pragmatic hands-on mentality, and a pronounced ability to work in teams.
• Communication skills and persistence to successfully implement challenging topics.
• Excellent German and English language skills.

✔️ We enable you with trust and space to drive things forward independently

With us, an open culture is what you can expect, providing plenty of room for new ideas

Direct communication and fair collaboration are important for us

Your personal development: We want you to grow with us. Become part of our mentoring program, make use of our E-learning platforms and take advantage of many more individual development offers.

30 days of vacation per year

You like a hybrid working model? We offer a balance between mobile work and office days in a collaborative environment (average of 8 days/month)

Cherry on top: Our employee discount for both online and in store is the cherry on the top. Not enough? More discount opportunities are available to you thanks to our corporate benefits.

️ You like fitness? Great! Then our gym pass is just right for you.

Canteen & bistro, as well as free drinks

✨ A positive and motivating environment & celebrating successes at regular company events such as DOClub, summer party, Women's Day, etc.

Then become part of our international company and send your application including your earliest possible starting date and your salary expectations.

As an international employer, we stand for equal opportunities and diversity. Therefore, we welcome applications from mothers, fathers, people with disabilities and people from the LGBTQIA+ community. Please let us know if, for example, we should use a gender-neutral pronoun, if you need barrier-free access to our offices or if you want us to allow more time for the application process.

We can´t wait to meet you!