We are looking for a talented Program Manager to join our team in EU.
Role available in Barcelona, Madrid, Milan, Munich and Berlin.
Our team responds ad-hoc to emerging trends and business/legal needs in the region through three key focus areas: (i) risk assessment of new programs, products, new modus operandi, or new regulations, project management of local events to avoid negative PR and initiatives that drive a positive public perception and idea incubation. In line with TSE International’s vision, we strive to implement WW solutions even though insights and/or issues may come from a regional need.
Key job responsibilities
We are looking for an experienced Program Manager to lead our regional efforts in EU.
You will be responsible for leading and delivering innovative initiatives to drive step changes in Seller Experience and customer experience. You will partner with numerous Amazon teams including Retail Categories, Marketplace, Product Quality & Safety, Public Relations, Legal, Compliance, Brand Registry, WW program owners, technology teams and operations.
You will be the primary point of contact for Amazon leadership on these topics and you will improve the way Amazon protects customers from abuse.
You must be able to present complex information in a concise manner, and have a track record of using data analysis to solve complex problems and support business decisions.
The ideal candidate should have a strong ability to influence and drive impact through cross-organizational initiatives and to communicate effectively with a wide variety of stakeholders. The candidate should also have a data-driven mindset and ability to analyze and interpret performance metrics and their downstream impact on business.
About the team
At Amazon we believe that customer trust is of paramount importance to anything we do. To continue building customer trust, the EU Trustworthy Shopping Experience team work with authorities, merchants, brands, vendors and customers to identify and prevent Selling Partner risk, as well as infringements of intellectual property (e.g. counterfeit, trademark, copyright) and other abuse in our product catalog.
We are open to hiring candidates to work out of one of the following locations:
Berlin, BE, DEU | Munich, BY, DEU
- Bachelor’s degree.
- Proven ability to bring clarity to ambiguous situation.
- Experience in risk, program or product management in the context of: investigations management, brand protection, fraud and/or risk control functions.
- High level of integrity and discretion to handle confidential information.
- Demonstrated problem solving and analytical skills with a natural tendency to use data in decision-making and prioritization.
- Experience with SQL and Microsoft Excel.
- Business proficiency in English and one additional EU language
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.
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