Dive & Watersports Centre Manager in Mecklenburg-Vorpommern bei AccorHotel

AccorHotel

Company Description

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

Business Performance

Ensure that operations are conducted following Company and international safety & quality standards
Guarantee the best possible execution of all Dive Center and Water Sports operations
Comply with the administrative duty
Keep excellent relation with all other departments
Keep equipment and facility in optimal working conditions
Ensure financial growth and efficiency
Ensure perfect communications with the Team, GM, other departments, guests and third parties
Execute the given goals and special tasks in order to reach broader Company objectives according with the GM instruction and outright report with progress and issues
Promote the Company Culture
Support logistically and “emotionally” the team to ensure that they can perform always at their best
Assist the management in creating and improving activities and policies

Operation

Daily organization and scheduling of all the activities (diving, water sports and excursion)
Processing of all the administrative duties (including bills, emails, supplies, planning, paperwork, marketing, insurances, fill in files…)
Planning of the Staff and boats schedule, holiday, day off dry docking etc..
Writing Reports including (but not limited to) Daily Report, Monthly statement
Coordinating with third-party whenever required (big game fishing, speed boat…)
Supervise staff members to ensure that procedures are correctly followed and standards are met
Clearly communicate with the team goals, expectations, standards, policies…
The HOD is always free and encouraged to suggest changes or new way to move forward and make do the necessary for submission and approval by the GM before being implemented
Daily problem solving and reporting
Train, mentor and give regular feedback to the staff
Quick and effective response to any emergency situation
Facilitate cooperation and maintain excellent relation with all the key Resort departments
Represent the company with guests, tour operators, Resort and other external parties
Be a perfect role model for other staff members
Manage guests’ requests and complains
Expanding sales to at least the given target
Minimize expenses
Increase customer retention
Improve our service approach for new and existing customers
Keep under strict control lost & damages of the equipment
Guarantee that all the equipment is kept in the best conditions and that regular and extraordinary maintenance are done within due dates
Implement and regularly check and regularly test safety procedures
Ensure that the equipment is used in the most appropriate and safe way possible by guests and staff
Make sure that PADI/SSI standards are met
If required help with activities