Support Engineer in Aachen bei Utimaco Management GmbH

Your tasks

• As a member of our support team, you serve as a point of contact for our customers and partners, even during 7 x 24 h shifts.
• You handle technical issues, collaborating closely with the development department to devise solutions and identify areas for improvement.
• Your support extends to assisting customers in system management, covering product configuration and the RedHat Linux-based OS environment.
• Conducting application tests and aiding development and product management in introducing new features and products are part of your responsibilities.
• You autonomously plan customer service interventions and are accountable for their execution, including on-site visits.

Your profile

• You have initial professional experience in support and have completed technical training.
• You are adept at administrating and configuring Linux servers or other Unix-based platforms, facing such tasks with ease.
• You have a very good technical understanding and quickly grasp complex technical situations.
• Strong English skills enable effective communication with our international clients.
• Very good knowledge of TCP/IP networks, databases, and Unix tools such as shell scripting and network analyzers.
• Your profile is rounded out by experience or interest in cloud-based installations and their management.

We offer

• An open and friendly corporate culture characterized by constructive and collaborative interaction.
• A flexible working hours model that can be adapted to individual needs.
• Personal protection through international travel health insurance, private accident insurance, and support in the form of company pension schemes.
• Professional and personal development through targeted training opportunities.
• Free beverages, fresh fruit, and sweets.
• Participation in sports programs such as running events or back training.
• The opportunity to unwind with a round of foosball or PlayStation.