Global Account Director Europe, Consumer in Krefeld bei DSV

Job Req ID: 82839
Arbeitszeitmodel: Vollzeit
Division: DEU - DSV Air & Sea Germany GmbH (Group)
Standort: Krefeld

Are you interested in helping to shape the dynamics of the logistics and transport world? - Then we should get to know each other!

For the expansion of the DSV Organisation, we are looking for you as "Global Account Director (m/f/d) Europe, Consumer" - based in Europe.

Would you be interested in taking on a new challenge at DSV Air & Sea, in which you manage and grow a portfolio of key global accounts in the Consumer and Retail industry??

Your benefits

Financial security and extras: capital-forming benefits, company pension scheme, employee discounts, DSV employee master card (with monthly net credit of up to €50), Job-Bike, anniversary payments

Focus on health: supplementary health insurance, computer glasses, group accident insurance

Induction and team spirit: Individual induction training is very important to us - with the support of a buddy at your side, you will quickly familiarise yourself with all relevant aspects of your job and can take responsibility for your area

Versatile work organisation: Modern work equipment, transparent working time planning and time recording as well as the option of mobile working from home

Continuous development: practical instruction, training and tailored programmes for your individual growth journey

• Benefits may vary depending on location or division

Purpose of the role:

• -> The Global Account Director (GAD) drives Share of Wallet on the account(s). The role develops and executes the account plan preparing and driving the work and customer interaction on a day-to-day basis.

• -> The GAD is responsible for the daily management for one or more of DSV’s Platinum and/or Gold accounts across all DSV divisions and regions to grow, develop and retain the business, supported by the Account Executive for senior customer dialogue and escalations.

• -> The GAD will leverage industry expertise and other relevant in-house capabilities to ultimately ensure customer satisfaction.

This role can be located anywhere in Europe. Possible Offices in Germany include Berlin, Hamburg, Frankfurt am Main, Leipzig, Kornwestheim, Krefeld or a DSV location near your home.

Key responsibility:

Financial

• Gross Profit responsibility for a Platinum and/or Gold account
• Maintain and develop existing account

Strategic

• Develop and execute on the strategy and account plan
• Leverage vertical knowledge, insights, and skills into account work
• Establishing a strong collaboration with the Account Executive

Customer relationships

• Build relationships with internal and external stakeholders
• Commercial single point of contact for the account on a day-to-day basis
• Actively search and identify opportunities within account, and engage colleagues and divisions/operations to further grow the account
• Act as central escalation point for commercial, operational and contractual issues (including Days Sales Outstanding (DSO) and Accounts Receivable (AR))

Operational

• Pursue and share insights from accounts in industry/ with similar supply chains
• Identify and resolve operational challenges of importance to customer in collaboration with the divisions
• Define and agree on goals and KPI’s for the logistics activities to match customer needs

Team & DSV

• Coordinate with executive and operational teams across divisions and locations
• Lead the account team and support Account Executive in steering the account team
• Drive pipeline management incl. collection and maintenance of opportunities and awards (e.g., in CRM)

Your Profile

• Proven track record of sales success
• Bachelor's degree or equivalent work experience in logistics and supply chain management
• Minimum 5 years of European experience in regional key account management
• Minimum 8 years of experience in the logistics and supply chain industry
• Have excellent business/legal level language and drafting ability in both German