Program/Customer Quality Assurance (indirect) in Hamburg bei Safran

Description du poste

Guarantee the compliance of products and services delivered to customers by implementing customer and Safran requirements within the program.
Build and maintain relationships of trust with customers concerning quality.
Act as quality interface with customers and, when necessary, with the relevant authorities on a program.
Listen to customers' concerns about quality and translate them into requirements, negotiate as effectively as possible with the customer and implement them operationally within the program.
Understand the implicit and explicit quality requirements of other stakeholders, negotiate them as effectively as possible and integrate them operationally within the program.
Guarantee quality performance within the program.

Description compl�mentaire

Implement quality actions to ensure that customer and Safran requirements are properly integrated into the program: - Analyze customer requirements, establish and maintain quality deliverables by cascading them internally and to the supply chain through the program quality plan.
Report to customers on compliance with their quality requirements.
Guarantee quality performance within the program: - Prepare reports and coordinate the associated improvement plan.
Implement a quality risk management plan for the program. Support the operational teams in the attainment of program QCD (quality, cost, delivery) performance targets.
Build and maintain relationships of trust with customers concerning quality.
Prepare, coordinate and track customer audits, consolidate corrective action requests and their processing.
Ensure effective and long-term implementation of specified actions.
Ensure the customer's voice is heard within the company.
Report any problem, risk or event that could adversely affect program objectives and/or customer satisfaction.
Prepare quality performance reports for programs, identify areas for improvement and manage the associated improvement plan.
Stop any action that could have an unacceptable quality impact on the program and propose risk management actions. 6. Ensure that feedback is effectively integrated into the process.
Contribute to analyzing and resolving discrepancies. - Promote and support implementation of best practices.

Exigences du poste

Develop quality assurance and lead continuous improvement efforts Analyze quality performance and help build standards of quality Investigate, troubleshoot, audit and advise on poor quality
Promote the company's quality culture Knowledge of and proficiency in Safran reference systems and tools (INTERNAL) Proficiency in the applicable standards, regulations and customer requirements (EXTERNAL) Manage product/documentation configuration
Data management
Intercultural skills
Cooperation
Organization/planning

Sp�cificit� du travail

world wide