Professional Retail Collections UK in Berlin bei Mercedes Benz Bank Service Center GmbH

We put Mercedes-Benz vehicles on the road - with passion and commitment!

As a subsidiary of Mercedes-Benz Bank AG, Mercedes-Benz Bank Service Center in Berlin is responsible for the whole commercial business around financial services for Mercedes-Benz vehicles. Fairness, openness and integrity are central elements of our corporate culture. We offer our customers and dealers a premium service in leasing, financing and insurance products: competent, fast and flexible!

An international team of over 750 people located right at Berlin Alexanderplatz is waiting to meet you. Come and join us, and become part of an open-minded and committed team at one of the best employers in Berlin-Brandenburg!

The European Shared Services for Debt Collections in Berlin services delinquent retail and small business customers for Germany, Spain, Italy, France, BeNeLux and the UK. The focus of the department is to mitigate credit losses through customer interaction in order to reach payment arrangements with our customers. As a Professional for Retail Collections UK (f/m/x) you will be required to minimize risks, failures and losses by considering and respecting all internal and external requirements. It is a very self-responsible role under the business scope of the assigned retail customers in the UK.

As one of the best employers in Berlin-Brandenburg, a successful start for our new colleagues is important to us so that you can expect relocation support and a structured onboarding and specialist training. In addition to our collectively agreed salary, flexible working time models and 30 days vacation per year, the benefits for our employees include a variety of employee discounts, a well-equipped fitness studio in our office building and a fleet of vehicles for private use. You will find further information about our house and its benefits under: Mercedes-Benz Bank Service Center

Your tasks will be:

Responsible for retail areas Negotiate with customer to collect monthly installments from customers facing a problem of high arrears by using available technology while adhering to regulatory requirements Use negotiation tools to determine a customer’s reason for delinquency Provide proactive thinking to utilize internal “tool kit” to assist customer in determining the proper resolution (payment, restructure, voluntary surrender) Provide restructuring agreements to qualified customers

What you bring to the table:

Degree in Laws, Business Administration, Economics/Finance or a related field Strong professional experience in Collections and/or Customer Service Experience in customer services (conflict resolution and customer retention) Native speaker level in English Proficiency in German, other languages will be considered as a plus Expert level in MS-Office (esp. Excel & Powerpoint)

Soft skills...

Driven to win Driven to continuously improve Perseverance Negotiation and communication skills Assertiveness Excellent teamwork skills Reliable and self-reliant way of working

Additional information:

It is a permanent position.

It doesn’t work completely without formalities. When sending your online application, please attach your CV, an individual letter and any references you may have (max. 5 MB) and mark your application documents as "relevant for this application" in the online form.

We particularly welcome online applications from candidates with disabilities or similar impairments in direct response to this job advertisement. If you have any questions, you can contact the local disability officer once you have submitted your application form, who will gladly assist you in the onward application process: sbv-berlin@mercedes-benz.com

Please understand that we no longer accept paper applications and that there is no right to get your documents returned.

If you have any questions regarding the application process, please contact HR Services by e-mail at hrservices@mercedes-benz.com or the "Chat-Bot" on our career page via the speech bubble symbol at the bottom right.