IT Support Technician, Frankfurt in Frankfurt am Main bei IFRS Foundation

Location: Frankfurt, Germany (flexible working offered)
Duration: Permanent
Salary: Competitive, plus benefits
Hours: 40 hours per week

About the role

Team: IT Infrastructure team
Reports to: IT Director

On 3 November 2021, the IFRS Foundation Trustees announced the creation of a new standard-setting board—the International Sustainability Standards Board (ISSB). The ISSB builds on the success of the International Accounting Standards Board (IASB) as well as the work of the Climate Disclosure Standards Board and the Value Reporting Foundation (formerly IIRC and SASB), which both consolidated with the IFRS Foundation in 2022. The addition of the new board has taken the Foundation from a ‘one board/two locations’ organisation to a ‘two boards/several locations’ organisation (with offices across multiple time zones, including San Francisco, Montreal, London, Frankfurt, Tokyo) with a significant increase in overall headcount.

The Team

The IT Infrastructure team is primarily based in London, but operates globally with members of the team in San Francisco, Montreal and London. The IT Support Technician, Frankfurt will be joining a team of 9 and will be the first member of the team to operate in our new offices in Frankfurt. The role reports to the IT director, who is based in London.

The IT Support Technician will work as part of the Foundation’s Technology team responsible for Technology service delivery at its new office in Frankfurt as well as providing support for staff around the world.

The Foundation has a cloud-first approach to technology service delivery and uses cloud platforms including Microsoft 365, Salesforce.com and elements of the Adobe stack including AEM and Analytics. The Foundation also makes extensive use of the Kaltura Video platform.

Key responsibilities

Provide customer-focused support to staff and stakeholders

• Respond to IT support requests and troubleshoot problems, resolving requests in a timely manner.
• Log and update the details of IT support issues in the helpdesk ticket system.
• Configure new laptops, provide security support and support staff with a range of workplace productivity solutions i.e., Microsoft Office, Adobe, browsers, Teams, SharePoint and printing.
• Coordinate employee on-boarding and off-boarding of IT equipment.
• Support video conference needs, both onsite and offsite.
• Ensure smooth AV operations during board meetings by coordinating with local contractors and London AV team.

Tracking of asset and procurement

• Track and report on all technology-related assets.
• Maintain list of all technology systems, users, credentials etc. along with subscription renewal dates and costs.
• Facilitate technology-related purchases by obtaining and analysing quotes, presenting purchase recommendations and facilitating paperwork and payments.
• Order technology-related office supplies (paper, toner etc.).

Security and risk management

• Maintain and implement IT standards and policies focusing on:
  • infrastructure and information security;
  • information retention; and
  • protecting physical assets contained within our offices.

Technology-related change management

• Maintain and implement technology-related change management policies and procedures.

Technology infrastructure and vendor management

• Maintain the technology infrastructure.
• Contribute to new office build and fit out.
• Coordinate with service providers to ensure reliable service.
• Work with cloud service providers to ensure environment is correctly configured, troubleshoot and resolve any technical issues.
• Establish local supply chain(s).

To apply

Please send a detailed CV/résumé to recruitment@ifrs.org. Please include the following information or your application may not be considered:

• the job title/position you are interested in (in the subject line of your email); and
• covering email/letter detailing how you meet the specified role requirements and your salary expectations.

Closing date: 6 October 2023

Interviews are held via video conference as part of our standard international recruitment process. Due to the number of responses we receive, we are unable to respond individually to each application. If you do not hear from us within four weeks of the closing date you may assume that your application has been unsuccessful.