Reservation & Convention Sales Coordinator m I f I d in Essen bei Webers · Das Hotel im RUHRTURM

For our Webers Hotel - the hotel in the Ruhrturm we are looking for you as soon as possible!

With your cordial nature, you ensure the positive first impression of our guests after their arrival and take care of all matters relating to their stay. This requires a lot of friendliness, patience and politeness and a positive, constructive way of dealing with people. 2 phones are ringing, 100 e-mails in the inbox and the line in front of the reception is not getting any shorter? Your motto is: keep smiling and keep calm?! Then we can't wait to get to know you.

In addition to guest contact, the telephone and the e-mail inbox are your daily companions. You answer guest questions, take reservations by phone and make sure that the magical “100” doesn’t even reach the inbox.

Your tasks

• You create offers and contracts for room reservations as well as for banquet events, meetings, conferences, congresses with the help of our PMS system

• You coordinate and manage the options and follow up's of our room reservations and events

• You lead guests and organizers through the house and make arrangements with them

• You create function sheets/flowcharts

• You look after the guests on site and provide operational support

• You collect guest feedback after the group reservations and event

• You enrich us with your cooperation in customer service and in the sale of the room and banquet offer