Intern Customer Quality in Böblingen bei INEOS Automotive

Please apply with a CV and cover letter in English.

INEOS Automotive – Grenadier – Built On Purpose

Story so far

Since Sir Jim Ratcliffe announced Project Grenadier in 2017, our team at INEOS Automotive has grown rapidly. From a start-up to the scaled business we are now, we’ve hit some huge milestones along the way. Despite some global challenges, we brought our first vehicle, the INEOS Grenadier, from a vision to prototype and to market in just five years. And now, as the first customer deliveries of our INEOS Grenadier have begun, we look to the future with our first all-electric vehicle.

People and Culture

With around 1500 employees, 10 locations and 44 nationalities, we’re an international team working together to challenge the ordinary. We welcome people who mirror our values: Spirit of ownership, who take responsibility and make things happen. Delivering quality work, with ambition to deliver outstanding results and who have a community mindset, believing together everyone achieves more. Creativity and initiative are encouraged to support your career development.

We’re doing things differently.

If this sounds like you, let’s talk.

Your role: TheIntern supports documentation, tracking and reporting of the status of the failure elimination process for issues detected by all stakeholders. Location: Böblingen.

Responsibilities include (but are not limited to):

• Process issues reported by business partners and ensure tracking of topics in the complaint management tool
• Supporting of all complaints, incl. status tracking
• Contact person for multiple departments regarding respective issues
• Work according to the 8D method and handle the report generation for our management
• Support on improvements of current reports to create more transparency and need for actions for management
• Support on the evaluation and maintenance of the complaint key figures
• Identification of risk and escalation of particularly complaints for decision on proposed solution, especially in critical cases
• Preparation of complaints principles, guidelines and processes for effective claim management in consultation with the respective corporate strategy of the department
• Preparation, organization and follow-up of regular appointments/workshops with internal and external partners. Preparation, organization and follow-up of Q-Committees with internal and external partners

What we are looking for:

• Enrolled student in mechanical engineering, business administration and engineering or a comparable program with completed basic studies
• Interested in interdisciplinary and cross-functional context and work within a company
• Commitment and Team Spirit: High degree of commitment and dedication, ability to work in a team, communication skills, independence and initiative
• Tech-Savvy: You have a good grasp of MS-Office applications, which will be instrumental in your daily tasks and reporting duties.
• Good analytical thinking
• Very good English skills