Customer Support Representative in Home Office bei Revalize

At Revalize, we build the software and technology that powers sales of manufactured, complex products. Our customers rely on our software to select and sell everything from commercial ovens, to specialized pumps and valves, to grain elevators, and more. We are the global leader in sector-specific software solutions that help manufacturers optimize revenue operations through design applications, engineering simulations, product selection, CPQ, PIM, visualization, and data analytics.

Headquartered in Jacksonville, FL, we serve over 20,000 customers across the globe.

Revalize is a portfolio company of TA Associates and HG.

We are looking for a first-level or second-level Customer Support Representative to provide superior software support to our clients. This is a full-time position.

Responsibilities:

• Provide excellent customer service to Revalize customers and teammates through consistent and thoughtful behavior aligned with Revalize values

• Provide support for incoming queries and issues related to the company’s proprietary software solutions

• Identify, evaluate, and prioritize end-user issues to ensure that inquiries are successfully resolved

• Reproduce problems and create test cases

• Adhere to established customer service and documentation standards

• Solve and respond to support requests and escalate issues as required

• Author, edit, and actively contribute to the improvement of knowledgebase articles, FAQs, and functional documentation related to Revalize proprietary software, processes, and procedures

• Execute various support tasks, including for example, performing installations and setting up applications

Required Skills & Abilities

• Previous professional experience working directly with complex software (database and/or web-based, object programming) customers to troubleshoot software issues

• Previous experience providing application / technical support of SaaS applications; experience with one or more Revalize applications preferred

• Ability to be consistently productive while working remotely

• Regular and consistent access to a quiet work area to conduct business over the telephone and/or video calls

• Language proficiency (spoken and written) in English and German required. Proficiency in Dutch preferred.

• Analytical thinking skills to investigate and solve problems

• Experience in dealing with customers and communicate in a professional way

Preferred skills and abilities:

• Experience in use of 3D CAD systems strongly preferred

• Working knowledge of Salesforce preferred

• Thorough understanding of networking topologies & protocols preferred

• Mac, iOS, and Android knowledge/experience preferred

• Bachelor's Degree or equivalent preferred

• Ability to excel in a high-paced ever-changing environment

We look forward to receiving your meaningful application. All suitable candidates will receive an invitation to create their individual personality profile and will meet their responsible recruitment manager in the next step.