Call Center Agent English in Berlin for Stokke in Berlin bei Sykes

We are currently looking for English-speaking Call Center Agents (m/f/d), initially inbound, for our client Stokke at our location in Berlin-Kreuzberg. You won't have to sell anything or call anyone, but you provide E-mail support in the children's product segment.

Why start with us?

This is what we offer you:

• A fixed salary of 2080,00€ + up to 200€ bonus potential for a full-time position.
• Full-time or part-time: it's up to you which model you want to use
• Possibility to switch to the hybrid model after a successful probationary period and work mostly in the home office
• Comfortable opening times from Monday through Friday, 9:00 to 17:45
• Special leave for special events such as your own wedding, birth of a child or relocation
• Company discounts for a renowned gym, fashion, travel and much more, guarantee that you can really relax after work.
• Regular promotions and events, such as a joint barbecue during lunch break, a visit from the ice cream truck, summer parties and much more.
• The possibility of a company pension plan
• With our "Refer a Friend" program, you have the opportunity to help friends find jobs and earn some extra money yourself.

These are your tasks:

• You'll take emails from our customers and handle their concerns about highchairs, strollers, and the rest of the Stokke product line, as well as any shipping and billing issues that arise
• You access our customer database and update items as they arise
• You'll be a brand ambassador for Stokke and can tell customers all about the Stokke products they've purchased, but you won't sell any products

What you bring to the table:

• After successful training you will be able to participate in the nesting at our modern center in Berlin, until you are confident enough with the products and the tasks to work from home.
• You speak English on a native level - further language skills are a plus!
• You are interested in Stokke products and have perhaps already had good experience with them yourself
• You enjoy customer contact and are very service oriented
• You are able to stay calm even in stressful moments and find the right solution for our customers.

Interested? Then take your chance and apply right here!

Both career changers and customer consultants with call center experience, as well as people with disabilities are welcome.

SYKES is now part of the Sitel Group®, one of the largest global providers of Customer Experience (CX) products and solutions. With 160,000 employees around the world in 40 countries - from home or one of our Customer Experience (CX) hubs - we securely connect the most popular brands with their customers in over 50 languages every day.

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