Job Description

Based in: anywhere in Germany

This role is part of Wipro Germany (Wipro GmbH)

The Diciplinary manager for this role of Amit J.

Your mission:

The Account Manager is accountable for both farming (up-sell and cross-sell) and delivery in a large account/s. You will be responsible for driving profitable growth from the account by:

Developing strategic relationships with decision makers and influencers in the customer’s account
Creating and sharing sales success stories
Ensuring customer satisfaction through world class delivery

Your tasks will include:

Personnel Relationship building
The Account Manager develops and strengthens relationships with decision makers and influencers in the account. He/she drive penetration in various functions including outside CIO. He/she should become a trusted IT advisor to the customer and should participate in his strategic planning
The Account Manager builds a trusted group of referable contacts who can vouch Wipro. He/she executes a plan to develop allies and partner allies, builds personal connections and gains access to new contacts. He/she ensures a balance of customer engagement across business, management and operations.

Account Management
The Account Manager identifies opportunities of growth in the account and leads account strategy and planning. He/she drives penetration in the customer’s business units and maintains a comprehensive account growth strategy. He/she regularly monitors sales trends, market dynamics and incorporates into existing account strategy and plan.
You will ensure high customer satisfaction, loyalty and quality of experience. You will communicate progress against account plan and other related developments to all relevant stakeholders.
Conduct client presentations, workshops, and drive pricing
Provide inputs for building alliances with product / service vendors

Delivery Management
The Account Manager ensures cross-geographic synergies in project management and delivery execution. He/she will be in charge of orchestrating internal resources in sales and delivery to give the customer an enhanced delivery experience. He/she conducts regular delivery reviews to prevent cost and schedule overruns.
The Account Manager monitors key metrics on a regular basis and plans for initiatives and actions to be taken up to achieve cost optimization and improve service standards. He/she identifies potential weak areas in the delivery and devises corrective action plans to ensure on time and defect free delivery

Skills and experience:

At least 15+ years of experience in managing large accounts (above 15Mn USD) in the IT professional services field
Domain expertise in Telecom industry and good network in Telecom market in Germany
Experience in global service delivery models
Strong background in Application Services and infrastructure services. Sales experience in Digital technologies is helpful
Excellent ability to communicate effectively along vertical and horizontal lines internally and in client organization
Hands-on experience with proposal creation and presentations.

Candidates with disability and appropriate suitability are in favor

Your tasks will include:

Personnel Relationship building
The Client Partner develops and strengthens relationships with decision makers and influencers in the account. He/she drive penetration in various functions including outside CIO. He/she should become a trusted IT advisor to the customer and should participate in his strategic planning
The Client Partner builds a trusted group of referable contacts who can vouch Wipro. He/she executes a plan to develop allies and partner allies, builds personal connections and gains access to new contacts. He/she ensures a balance of customer engagement across business, management and operations.

Account Management
The Client Partner identifies opportunities of growth in the account and leads account strategy and planning. He/she drives penetration in the customer’s business units and maintains a comprehensive account growth strategy. He/she regularly monitors sales trends, market dynamics and incorporates into existing account strategy and plan.
You will ensure high customer satisfaction, loyalty and quality of experience. You will communicate progress against account plan and other related developments to all

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