Client Services Manager in Bayern bei WeVerve Systems

WeVerve is looking for an experienced Client Services Manager who can help maintain existing business with current clients.The Client Services Manager will act as liaison between the client and customer service. The successful candidate will :

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  Oversee a team of Customer Service Executives and ensure they are providing an exceptional client experience.

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  Coach and support team members to help them meet departmental goals.

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  Provide regular updates to clients on the progress of customer service activities and campaigns that directly affect each client.

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  Develop open and effective channels of communication with each client and the team.

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  Create monthly and quarterly departmental reports to determine whether KPIs are being met and where there is room for improvement.

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  Develop and oversee the implementation of client service protocols.

Requirements

Qualification:

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  Bachelor’s Degree in Business or a related field required

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  3+ years’ experience in customer service role

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  2+ year proven experience in Leadership role.

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  Knowledge of customer service programs and databases, or the ability to learn new software quickly

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  The ability to anticipate the needs of customers and to make sound judgement calls.