Enterprise Deployment Manager in Karlsruhe bei Altium

Altium

️ Why Altium?

Altium is transforming the way electronics are designed and built. From startups to world's technology giants, our digital platforms give more power to PCB designers, supply chain, and manufacturing, letting them collaborate as never before.

Constant innovation has created a transformative technology, unique in its space
More than 30,000 companies and 100,000 electronics engineers worldwide use Altium
We are growing, debt-free, and financially strong, with the resources to become #1 in the EDA industry

About the role:

The Enterprise Deployment Manager (EDM) is assigned to customers once the deal is closed. EDMs ensure that customers understand and experience the value of Altium's Enterprise solutions (AES). The EDM enables the customer's successful deployment of AES, and ensures they are productive. The effectiveness in influencing both internal and external stakeholders is the single most important characteristic of the EDM. EDMs demonstrate value, can put systems and processes into common practice, and efficiently resolve internal and external issues. The EDM plays an indispensable role in bridging the gap between the Altium Sales, Customer Success (Technical Support) and R&D organizations.

A day in the life of our Enterprise Deployment Manager:

Work with Account Managers, Solution Architects and other EDMs on training, guiding, and coaching customers through the myAltium engagement process.
Project management of the Deployment Enablement stage, and ensure the customer's ongoing success post deployment.
Use in-depth knowledge of client, industry, business processes, and deep knowledge of the product and technical expertise to drive and increase adoption and usage of AES.
Serve as the post-sale point of contact for customers during AES deployments.
Collaborate with Altium's Customer Success (Technical Support) and R&D organizations to ensure timely resolution of issues, and to propose solutions that continually add value to the customer.
Handle escalations of deployment and customer productivity blocking issues, and coordinate related activities with Sales, R&D, and Customer Success (Tech Support).
Work with Solution Architects and R&D to resolve software issues that have the highest impact to the customer and Altium's business.
Build excellent customer relationships, and influence them to adopt recommended best practices.
Work with Account Managers to reduce churn, and enable client expansion, renewal and retention.
Be a customer advocate. Promote a customer-focused culture across Altium to continually improve customer relationships and Altium capabilities.

Who you are and what you'll need for this position:

Fluency in German
Bachelors/Masters degree in Electrical Engineering, Mechanical Engineering, or equivalent degree and experience
At least 5 years of experience in customer success, account management, or a client-facing role in Electronic Design Automation (EDA)
Experience with PCB ECAD Library/component management, PLM, Oracle, and databases desirable
Ability to engage customer at business level, drive alignment, and execution
Ability to be highly effective in a matrix management organization
Excellent communication skills, both written and verbal
Fluency in German is preferred for EMEA EDMs.
Able to travel 30%

Benefits:

Pension Benefit

Calm App, mental health and wellbeing support

Professional development support

Vacation days + paid sick days

Special Leave for urgent family matters

Home internet allowance

Flexible working arrangements available based on role and location

Low-cost public transportation

Free fruit, snacks and drinks

Free parking