Your Role
The service business is a core growth area for ZEISS Microscopy. As Service Product Manager for Light Microscopy, you are responsible for shaping the portfolio of service contracts, upgrades, and new services within the ZEISS light microscopy offerings. You will work in cross-functional teams, in close interaction with R&D, production, business sectors, marketing, and sales to drive the product roadmap, go-to-market plan, and lifecycle of the offerings. Join our team and shape the future of our service contract business!
Your Key Responsibilities are:
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Conduct market research to identify potential new service offerings for light microscopy
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Develop the light microscopy aftersales innovation roadmap for various offerings ranging from service contracts to upgrades and services like trainings or calibration
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Design new innovative Service contracts to ensure profitable technical service business, e.g., consider packaging options with other offerings, pricing models with predictive service offerings, contract versions customized for different target groups etc.
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Work with other teams like R&D, technical service, or the training department to develop the respective offerings in time and within budget
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Drive product adoption and usage together with the marketing and business development team and the global sales and service teams
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Manage the entire product lifecycle based on product performance and customer feedback, i.e. initiate product or business model changes, and decide on retiring offerings where necessary
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Support the development process for new light microscopes with defining serviceability requirements
Your Profile
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Bachelor's or Master's degree in a related field such as biology, chemistry, physics, engineering, or similar
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Experience in developing or managing service contract offerings or product management for high-tech offerings in a B2B environment
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Experience in the microscopy industry or as a user with microscopes is considered as an advantage
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Experience working with cross-functional teams
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Self-driven person taking ownership for projects and initiatives with excellent written and verbal communication skills in german and english
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Strong analytical and problem-solving skills
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Track record of using agile methods in marketing, sales or IT projects is a plus
Your ZEISS Recruiting Team:
Franziska Thöne-Schramm