Junior Digital Customer Experience Manager in Hanau bei Corporate Functions

Corporate Functions

Location Hanau
Permanent
Full Time

About Heraeus

Solutions from the Heraeus Group provide faster internet, rid water of germs, and keep hearts beating in time. As a family-owned global technology group headquartered in Hanau, Germany, we combine materials expertise and technological leadership to create the most diverse products, all with one thing in common: World-class quality. Working with customers around the world, we shape the future and provide vital innovations in the areas of Metals & Recycling, Healthcare, Semiconductor & Electronics and Industrials. Heraeus is one of the top 10 family-owned companies in Germany and has a team of around 16,400 employees in 40 countries.

About our Corporate Consulting Team

As Corporate Consulting and Digitalization team at Heraeus, we know the challenges today's global manufacturing and service companies face. We work on key topics that are highly relevant for the performance of the Heraeus Group and thus create real added value side by side with our colleagues in the Operating Companies. We have deep expertise in Supply Chain Excellence (e.g., Operations, Lean Six Sigma) and Commercial Excellence (e.g., Marketing and Sales). We drive digital innovation in our Operating Companies in many different areas, such as Digital Customer Experience (e.g., eCommerce, Web, CRM, Customer Analytics), IoT (e.g., Machine Connectivity, Robotics, Automation, Metrology) and Data Science (e.g., AI, Data Engineering, Optimization). In our Consulting team, we are always in close contact with each other. Openness and trust create room for personal and professional development. GROW with us and let’s get EXCELLENT together. More information about our Corporate Consulting team can be found at www.heraeus-consulting.com/careers.

The following challenges await you:
As a Junior Digital Customer Experience Manager (m/f/d), you will support our business units in driving forward the customer-centred digital transformation.
Your focus will be on innovative solutions along all Heraeus digital customer touchpoints. You will be responsible for your own sub-projects or workstreams and work together with our teams of business and IT experts on customer-centric concepts and their implementation along the (digital) customer interaction points.
You will support the project team in creating analyses and collecting customer insights in order to identify optimisation potential from a user-oriented and business perspective, substantiate hypotheses and derive recommendations for action.
You will help to identify relevant IT solutions in the customer experience environment, develop customised solutions with our IT partners and implement these together.
By proactively supporting our business units, you will make a significant contribution to the optimisation and further development of customer experience in an end-to-end approach.

Your Profile:
Successfully completed university studies in the economic or technical/economic field (e.g. business administration or business informatics) or a comparable qualification
High interest in and affinity for customer experience topics along all customer touchpoints, e.g. in the area of web or e-commerce
Initial experience in the design and implementation of innovative solutions in the areas of marketing, sales or customer service using user-centred methods (e.g. personas, customer journeys) desirable
Initial experience in project and stakeholder management
Confident appearance with very good communication skills in German and English, assertiveness and a high degree of independence

Your Benefits:
Attractive Compensation – strong basic salary according to the chemical industry collective agreement, annual bonuses (holiday pay, Christmas bonus, future amount), seniority leave, as well as enhancement of statutory long-term care insurance with supplementary nursing care insurance
Financial Additional Benefits – support for private pension provision, life phase account for paid leave (e.g., sabbatical, earlier retirement), subsidies for public transport, discounts at many (online) shops
Regular Working Hours – 37.5 hours per week, compensation for overtime with time off, seniority leave, 30 days of annual leave, special leave for special occasions
Health & Well-being – company medical service with comprehensive preventive examinations, sports activities, social counseling, and in-house staff canteen with daily freshly prepared meals

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