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Webfleet Solutions

Customer and Vehicle Service (85%)

Personally road tests automobiles (both before and after service work is performed)
Performs inspections on assigned vehicles following BSRO procedures (according to M.A.P. Guidelines) to reports findings to service management
Adequately explains mechanical diagnoses and needed repairs to non-mechanical individuals which may include teammates and Bosses on an as-required basis
Performs tasks for which they are qualified in one or more of the following areas: brakes, electrical, engine performance, engine repair, heating/air conditioning, suspension/steering, automatic transmissions/transaxles and manual drivetrains and axles
Keeps store management aware of service area mechanical repair problems as they occur
Performs other duties as assigned or as required for the orderly management of the store, such as: removing mounting and/or installing tires, shock absorbers, batteries and other automotive supplies and services; loading and unloading trucks requiring the movement of items weighting up to 100 lbs
Drives Boss or company vehicles to drop off and pick-up Bosses or automotive parts
Practices proficiency in the application of BSRO methods, standards and procedures
Continuously learns new technical information and techniques in formal training sessions in order to stay or become proficient in automotive diagnosis and repair
Maintains A.S.E. certification(s)
BSRO certifications completed and current
Follows all BSRO applicable BSRO Standard Operating Procedures (SOPs) and Policies

Miscellaneous Functions (15%)

Maintains service center standards of cleanliness, orderliness and appearance of space and equipment in the service department
Reviews maintenance/operating efficiency of tools and store equipment, i.e. engine diagnostic equipment, alignment machines, brake lathes, etc. If needed, the store will contact the qualified repair vendor to perform the maintenance
Complies with company safety policy and federal/state OSHA safety requirements which include, but is not limited to, the wearing of approved eye protection, proper lifting techniques, proper wheel torqueing, proper footwear, etc.
Attends meetings as required by management
Helps to provide on-the-job training for new Maintenance Technicians, General Service Positions, Installers and apprentice VSTs
Other duties as assigned by Store Manager, Service Manager and/or Manager of Vehicle Services

PHYSICAL DEMANDS

Store Deliveries

Tire deliveries contain between 90 & 400 tires 1 time per week depending on the retail location
Storage racks are between (4in. & 106in.)
Stack tires on carts between (1in. & 72in.) to take to storage. Then place in storage racks
Roll tires to storage and place in storage racks
Roll tires to storage and place on a conveyor between (18in. & 43in.) then into racks
Roll tires to storage and place into stacks
Tires weigh between (11 lbs. & 66 lbs.)
Majority of tires weight between (18 lbs. & 27 lbs.)
Pushing or pulling tires into or out of tight racks requires (15 to 55 lbs.) of force

Tire Service

Perform 0 to 3 flat repairs per day
Mount and balance 4 to 28 tires per day
Rotate wheels on 1 to 7 vehicles per day
Pull new tires for customers weighing between (11 lbs. & 72 lbs.)
Average car tire weighs (27 lbs.), Average truck/SUV tire weighs (35 lbs.), Average Off Road Truck tire weighs (44.5 lbs.)
Tire racks are between (4in. & 106in.) with ladders and step ladders available depending on the store
Wheels weigh between (5 & 42 lbs.) with an average of (20.6 lbs.)
Place wheels and tires on mounting machines between (28in. & 31in.)
Place wheels on balancer between (27in. & 29in.)
Tire mounting handles are between (19in. & 64in.)
Use foot controls to remove and mount tires
Tire repair stand are between (36in. & 39in.)
Pulling back the tire bar to hook onto the mounting machine requires (20 to 35 lbs.) of force
Pulling the valve stem with a tool requires (1 to 15 lbs.) of force
Wing nut for balancer weighs (4 lbs.)
Air impact wrench/torque gun weighs (6 to 8 lbs.)
Pushing down on torque bars requires (40 to 80 lbs.) of force. Body weight can be used to offset the force needed
Air hoses hang between (72in. & 80in.)