You are technical and customer focused, you seek for quality and you love to help customers achieve success, this job might be for you!
The Customer Solutions Engineer (CSE) is responsible for the Design, Build and Delivery of our product or third-party components for our customers.
As such, the CSE assists our sales team throughout the customer selection process: participate in the design of solutions, run technology showcases or proof of concepts at customer sites and, where appropriate, provide consulting.
Main Focus: As part of the Services team, the CSE provides integration, consulting, training, post-sales professional services and support during the delivery process, to our growing list of customers. As secondary objectives, the CSE interacts with the product organization to discuss new features required by customers. He/she coordinates customer and internal interactions for specific accounts where extended services are provided in addition to standard support. CSE is responsible for intake (sales) and handover (support) of delivery projects.
The CSE is in charge of services delivered to EMEA customers. This is a customer facing position, travel to customer sites will be required (in accordance with governmental restrictions). This position is open to full remote work.