Partner Customer Success Manager in Berlin or Konstanz in Berlin-Kreuzberg bei KNIME AG

Description

KNIME is growing rapidly and we’re seeking smart, motivated, and creative people up for the challenge of helping us achieve ambitious scaling goals while continuing to empower the active community. Right now, we are looking for a Partner Customer Success Manager (m/f/d) to join our team at KNIME in Berlin or Konstanz.*

Who you are

• You are a good listener, highly organized, and a critical thinker.
• You excel at wrangling various internal and external stakeholders to achieve positive outcomes for customers.
• You are comfortable in a sales-oriented role.
• You have a few years of experience in a customer or partner-facing role at a software/tech company.
• You are comfortable communicating with a diverse set of clients and are driven by a strong desire to maintain and build new relationships, ensuring customer happiness.
• Excellent English skills - both written and verbal - are required.

That's the job

• You develop and maintain strong relationships with our partners, including services companies, resellers, and system integrators.
• You empower a growing list of enterprise accounts and their chosen delivery partners to solve their complex business problems with the adoption, use, and mastery of the KNIME Enterprise software.
• You create and implement strategies to enable partners on customer success activities for their customers, to ensure retention and growth.
• You are the internal customer and partner advocate - collaborating with other KNIME teams to realize the goals of our customers.
• You proactively engage, 1:1 and 1:many, with a portfolio of assigned partners to support them with implementing customer success.
• You collaborate with Support teams to ensure best-in-class onboarding, adoption, and use of KNIME Server software.
• You make sure feedback from customers and partners is clearly communicated within KNIME, including, but not limited, to Product Management, Product Marketing, and Support. You engage with Partner / Account Management to help sustain, renew, and grow customer relationships.
• You stay current on KNIME's roadmap, and release dates and communicate clearly with Product and Engineering customer expectations.
• You meticulously document your interactions with partners/clients to ensure there is excellent visibility to others who may not be as involved in the account day-to-day.
• You provide regular reports and updates to internal stakeholders on the progress of renewals and expansion opportunities.

About us