Service Technician Germany (North) in Ratingen bei Permobil 3 0 out of 5

SERVICE TECHNICIAN - North of Germany

Would you like to work in an international environment where you’ll make a difference every day? At Permobil, we’re looking for game-changers to join us as we innovate for individuals and develop the world’s most advanced assistive solutions.

At Permobil, the people who use our products come first. Our purpose is to create advanced assistive solutions that make the lives of adults and children living with disabilities more enriching. Our people are passionate about pushing the boundaries of technology to deliver innovations that improve lives. We are a sustainable and responsible business committed to continuous improvement, and our customers can trust us to provide market-leading solutions driven by insights-based clinical data.

We are currently looking for a Service Technician to join our team German team responsible for providing after-sales technical support to clients and end-users of all our products in the North of Germany. The role entails documenting activities according to company procedures, as well as supporting the Service Manager in implementing after-sales services nationwide. In addition to that, you will oversee spare parts inventory management, execute technical support for customers, and maintain associated documentation through company systems.

Key Tasks

• Perform services, repairs and maintenance work on the entire Permobil Product Portfolio
• Assess and perform warranty repairs
• Provide solution-based handling of customer requests and manage technical complaints and feedback
• Prepare service quotes and invoices
• Explain the value of Permobil’s parts and products to customers and users to promote sales
• Maintain spare parts warehouse, order required spare parts and return them when needed
• Provide assistance via phone and/or in the field for customers/end-users regarding technical issues
• Plan and deliver technical product training both internally and externally

Qualifications and Skills

• High school diploma or technical education degree (Electronic, Electrical, or Mechatronic Technician)
• 2 years of experience in the technical service sector
• Driver's license (Category B)
• Detailed spare part and product knowledge
• High technical and practical understanding and good knowledge of electrical and mechanical engineering
• Ability to define problems, suggest and adapt solutions, implement solutions (always using the standard solution when possible) and able to describe solutions to key stakeholders
• Customer and user focused
• Commercial mindset
• Computer / Windows skills
• Deadline-orientated, flexible and open minded
• Passionate to serve customers in an empathic way
• Ability to work independently as well as in a team
• Fluent in German and English

Why Permobil is a great next step for you:

1. You’ll make a difference. Every day
Everything we do leads to understanding and improving the lives of our users. Through our evidence-based innovation, we make a difference to people’s lives.
2. You’ll make your mark as part of our future
We collaborate with colleagues across borders to Innovate for Individuals. The impact you make personally could lead change around the world.
3. You’ll feel welcome from day one
We’re known for being great colleagues, who are collaborative, fun and at the cutting-edge. Everyone in the Permobil family cares as much as you do about making a positive difference.

More Information

Please apply via our career page no later than April 15th. We will conduct selection continuously so send us your application today!

For additional information about the position, please contact Sylvia Wagenknecht, People & Culture Business Partner, sylvia.wagenknecht@permobil.com (in German) or Zivile Mitkute, Talent Acquisition Partner, zivle.mitkute@permobil.com (in English)

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More about Permobil

Permobil founder Dr. Per Uddén believed that helping people achieve the greatest level of independence is a basic human right and, for over 50 years, Permobil has held fast to that belief. Permobil is a global leader in advanced rehabilitation technology, passionate about better understanding our users’ needs and improving their quality of life through state-of-the-art healthcare solutions. Today, those solutions include power wheelchairs, seating and positioning products, power assist, and manual wheelchairs.
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