Second Line Support/ Service Engineer in Homeoffice bei Macrix Software GmbH

Macrix Software GmbH

Hi! We are Macrix! People with passion and great ambition, who comprehensively realize large-scale projects for global players, with German precision and the highest quality.

What we appreciate the most about the software we develop is that you can feel a real impact on serious industrial processes by creating one line of code after another. Our services automate and optimize the logistics, the energy sector, the steel and automotive industry.

Since 2000, we have been building close and long-lasting relationships with our customers, but also we have been creating a team of top specialists, who share our values: high quality, integrity and continuous skills development. We are proud that a lot of them continue this journey with us from the very beginning.

What are we like?

Even though we are getting bigger and bigger, we still feel the spirit of a small family business and we value the close relationship between us.

At work, we are ambitious and we take full ownership for our work results. We’re committed to continuous development – there’s always a training budget for this purpose and thanks to 1:1 talks we exactly know which direction we should take to reach our career goals.

After work, you will meet us chatting, laughing, playing and even dancing at various social events organized systematically, but also spontaneously.

⭐ Do you feel this is it? ⭐

We would be honored if you would enrich our team with your experience as a Second-line support/Service Engineer.

What skills are we looking for?

• 2-3 years of experience in a similar role, preferably in an IT Support
• Proficient in C# and .NET
• Database management skills (MS SQL and Oracle databases)
• Ability to analyze and troubleshoot issues across various systems
• Data validation expertise
• Proficient in spoken and written German
• Proficient in spoken and written English
• Strong communication
• Effective problem-solving abilities and analytical skills

Main responsibilities:

• Analyze and evaluate the performance of various systems
• Identifying areas for improvement and implementing solutions to enhance efficiency
• Ensure the accuracy and integrity of data within systems
• Provide support in both German and English
• Participate in 24h hotline support (including holidays)
• Oversee service-related tasks, ensuring timely responses and adherence to service level agreements

How do we work?

• we have 2 offices: in Poznań/Poland and in Mönchengladbach/Germany
• part of us work fully remotely, another part in a hybrid way, and there are also enthusiasts of office work – it’s totally up to you!
• we provide full hardware equipment you need to work – you will choose the details
• Early bird or you like to get up later? No problem – we ensure flexible working hours. A defined time core will help us to communicate smoothly.

What more we could offer?

• individual training budget
• various internal knowledge-sharing initiatives: meetups, workshops, knowledge base, and more
• full support during onboarding - you will not be overcome by a million tasks
• quarterly talks regarding your well-being and work satisfaction
• career paths together with regular skills development meetings
• an atmosphere conducive to cooperation and exchange of professional and non-professional experience
• medical care, Multisports card, life insurance Nationale Nederlanden
• possibility to choose the type of contract: B2B or employment contract
• modern office with fruits, and delicious tea and coffee

What does our recruitment process look like?

• Short technical interview – 30-minute video call with one of our Technical Leaders about your experience, via Microsoft Teams. We will send you a question about your availability and we will adjust the meeting time to you.
• General interview – a more extended meeting with a company presentation part, after which you will know us better. The meeting also consists of an extended technical part and soft skills questions. Usually takes about 100-120 minutes.

If there is anything that is still stopping you from applying, please let us know: hr@macrix.eu

Job Type: Part-time

Salary: 8,000.00€ - 12,000.00€ per month

Work Location: Remote