Sr. Community Engagement Manager, DE, Transportation Partner Experience in München bei Amazon Deutschland Transport GmbH

Amazon Deutschland Transport GmbH

• Experience in program or project management
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership
• Experience using data and metrics to determine and drive improvements
• C-Level Fluency in German

Transportation Partner Experience (TPX) is seeking a Senior Community Engagement Manager to own the Ignite Digital Community (IDC) and the Ambassador (DSPA) experience for Delivery Service Partners (DSPs) in Germany. As an engagement manager for TPX, you will be responsible for several key items that ensure the community’s success. This includes but not limited to (1) comprehensive strategy to maximize the impact of in-person and digital participation, (2) building relationships with community members through structured networking (i.e. phone outreach, interviews, direct messaging), and (3) the use of insights and feedback to deliver new innovations and enhancements. This role has regular visibility to Sr. Manager and Director level leadership stakeholders.

At TPX, our mission is simple: drive engagement, advocacy and business success among the critical functions in Amazon’s supply chain and Last Mile logistics networks. We do this by building digital communities that connect, inform, and inspire the ecosystem of entrepreneurs and business owners who partner with Amazon to improve delivery flexibility, speed and reliability for our customers. We measure our success through the positive impact we deliver for community members’ businesses, but also in the relationships we enable community members to build with each other and Amazon.

If you’re looking to build community through new strategies and processes, we’re your perfect match. Come help us learn, invent, and grow!

Key job responsibilities

• Own ongoing community engagement strategy for Germany
• Build and execute the strategy to expand our DSP ambassadors program to Germany
• Work across cross-functional teams (EU DSP Fleet, Scorecard, Change Management, etc.) to ensure the correct visibility to community insights
• Own a series of metrics to track community health/engagement, community member sentiment and business outputs; serve as the single-threaded-owner for these metrics in business reviews with program leadership.
• Collaborate with your teammates and Amazon peers to produce innovative, informative, and engaging content and announcements for your community.
• Interpret data to better understand the needs of your community and identify areas of improvement
• Provide effective written and verbal updates to senior leadership

We are open to hiring candidates to work out of one of the following locations:

Munich, BY, DEU

• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
• Experience working cross functionally with tech and non-tech teams
• Experience leading process improvements
• Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

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