Travel Experience Counselor II Onsite Germany Grafenwoehr in Grafenwöhr bei CWT

CWT

Travel Experience Counselor II Onsite Germany Grafenwoehr

- (2400000D)

As the U.S. military and government division of CWT, CWTSatoTravel is a global leader specializing in seamless travel management services to our U.S. federal clients. We employ a team of more than 900 associates throughout 187 locations in 14 countries and U.S. territories. Though our offices are spread across the world, we are a tight-knit group with access to resources and innovations that enable us to deliver the best services in the industry. We are very proud of our 65+ year history serving U.S. military and government clients and are always looking for new talent to help us grow as a team. Our most valuable asset as a company is the quality of our people. We are a growing family and encourage you to check out our opportunities and start your journey with CWTSatoTravel today.

CWTSatoTravel is seeking an experienced and talented DE-Agent-Travel Counselor your mission will be to “Deliver the Perfect Trip” in order to sustain optimum results for our clients and for CWTSatoTravel.

Main responsibilities:

Creates and completes travel arrangements (car, hotel, air, rail) for moderately complex accounts
Sells products that are of commercial value to CWT and contribute to CWT’s profitability; sells “add on” attachments (hotel, other); upsells targeted areas of travel
Acts as a trusted advisor by offering informed and insightful recommendations which provide the best traveler experience in each situation
Resolves moderately complex problems with potentially non-standard and multi destinations, ticket exchanges and complex fares
Escalates more complex problems to more experienced staff
Assignments include both routine and non-routine work

#LI-ONSITE #LI-PS

Qualifications

Experience & Education:

Experience
- High School diploma
- 2+ years of experience working in a customer service environment that includes 2+ year as a travel counselor
Knowledge, skills and abilities (KSAs)
- Strong verbal and written communication skills
- Good travel industry knowledge
- Skilled in GDS and other booking tools used by CWT

Security Notice - This position enables access to traveler personal identifiable information (PII) as defined by the U.S. Government or vital trust data as defined by CWT, the individual is required to adhere to all government required and/or company mandated information security policies and regulations. The individual is also required to take all information security and Privacy Act training required by the Government and/or company. The individual is required to safeguard any such information and in the event of any improper disclosure to company officials in accordance with applicable information security policies or regulations.

Primary Location

Grafenwoehr

Work Arrangement

Office - Client

Employment type

Standard

Job Family

Travel Counselors

Scope

Country

Travel

Shift