Operations Service Manager (BER) in Berlin bei Delta

Delta

Germany, Berlin

Airport Customer Service

06-Jan-2023

Ref #: 19023

LinkedIn Tag: #LI-BM4

How you'll help us Keep Climbing (overview & key responsibilities)

The Operations Service Manager "OSM" directs and supports Airport Customer Service "ACS" personnel in all operational-related activities and in non-routine situations. This position:

Fluent in English and German (written and oral).
Be able to provide required documents for working in Germany.
Flexibility in shifts coverage (long hours, depending on operational needs) and in accepting the operational needs of a very small team.
Strong knowledge of OSS, RES and SNAPP systems
Efficient in Outlook, Excel, and PowerPoint and show strong self-starter as well as pro-active problem-solving skills.
Provides strong leadership to vendor and partner employees, front line and operations teams.
Oversees and coordinates operational performance, including safety, on-time departure (D-Zero), security and customer service delivery.
Has to be strong in all operational-related activities and in their organization and coordination (including Catering, Fueling, Maintenance, Ramp & Passenger Service activities as well as Security, Safety and high customer quality service delivery) as well as in non-routine situations.
Serve as an effective operational liaison between Delta and all contracted Business Partners within a station.
Ensures delivery of distinctive and thoughtful customer service.
Must be a key communicator, have the ability to set strong performance standards and lead business partner and vendor work teams through change, innovation and acceptance of new policies and procedures; he/she has to be strategic in thought processes and show strong decision-making attitude.
Has to be efficient in building relationships with business partners, vendors, government agencies and local authorities to drive consistent positive business results and has to be able to attend management level meetings in this respect.
Promotes team building with business partners and vendors work force and leadership.
He/she has to show strong analytical, organizational and administrative skills and be able to multi-task and to focus on different priorities in different operational areas at the same time.

Additional duties include:

Completes and forwards statistics, reports, inventories, passenger complaints and insurance claims responses to Station Manager and appropriate departments.
Keeps communication and coordination channels with Delta management, peers within and outside the station in order to keep awareness of Delta and local airport procedures (with particular attention to safety/security matters).
Initial emergency response activation.
Supports employee evaluations and employee development.
Performs all managerial tasks and functions.
Develops both strategic and tactical plans that create a safety-conscious environment resulting in employee safety and well-being.

What you need to succeed (minimum qualifications)

College degree or relevant work experience preferred.
Experience in airport Above and Below Wing preferred.
Applicant should have good analytical skills and deductive reasoning skills.
Fluent in English and German.
Must possess valid documentation to work and reside in Germany.
Applicant should be proficient in the Microsoft Office Suite of applications.
The ability to manage multiple projects or tasks and provide reliable, high-quality results under stressful situations in a fast-paced environment required.
Must be comfortable working with highly sensitive and confidential information and materials.
Must be able to communicate clearly, both verbally and in writing.
Must be comfortable communicating to all levels of people - both internal and external
Must be performing satisfactorily in current position.
Demonstrates that privacy is a priority when handling personal data.
Embraces a diverse set of people, thinking and styles.
Consistently makes safety and securi