Customer Support Representative in Mannheim bei osapiens

osapiens

osapiens – Join us in building a sustainable future

We are a fast-growing SaaS Company with more than 200 employees, and we believe that the key to success is to build a diverse and heterogeneous team. A team of different personalities working towards a common, ambitious goal: To help companies grow with Corporate Sustainability.

Trusted by over 1.000 companies, our osapiens HUB translates business partner & product transparency and operations efficiency into Corporate Sustainability Reporting & Strategy by Artificial Intelligence power.

What we offer:

• An open communication culture with flat hierarchies and short decision-making paths in our young company
• Professional and personal development opportunities in a growing environment
• Flexible working hours and the opportunity to work on the move
• Working with the latest technologies and state-of-the-art equipment
• Regular health offers
• A wide range of company benefits
• Regular team events
• Sustainable mobility options
• And of course: free drinks and snacks

Your tasks on our team…

• You manage and handle 1st level support inquiries, troubleshooting, and issue resolutions
• You field customer inquiries and provide immediate assistance
• You escalate more complex or technical issues to 2nd level support
• You ensure diligent follow-ups to confirm that clients have received satisfactory solutions to their problems
• You close tickets once issues are resolved, ensuring all documentation is accurate and complete
• You provide 24/7 support to accommodate customer needs across different time zones

Your experience and knowledge…

• Degree in IT, business administration or a similar field is preferred
• Previous customer support experience is desirable, preferably in a SaaS or technology environment
• Proficiency in managing and resolving customer requests, with a focus on timely and effective responses.
• Familiarity with utilizing support tools and platforms to manage tickets and customer interactions.
• Detail orientation with a commitment to thorough documentation and follow-ups.
• Analytical thinking with a focus on improving personal key performance indicators (KPIs).
• A high affinity for technology and solving technical problems
• Ability to work flexibly in a 24/7 environment
• Very good skills in English and German

osapiens Services GmbH

Julius-Hatry-Str.1

68163 Mannheim

p +49 621 150 206 90

www.osapiens.com

Job Type: Full-time

Work Location: Hybrid remote in 68163 Mannheim