Customer Support Representative in Mannheim bei osapiens
Customer Support Representative (m/f/d) in Mannheim bei osapiens
osapiens – Join us in building a sustainable future
We are a fast-growing SaaS Company with more than 200 employees, and we believe that the key to success is to build a diverse and heterogeneous team. A team of different personalities working towards a common, ambitious goal: To help companies grow with Corporate Sustainability.
Trusted by over 1.000 companies, our osapiens HUB translates business partner & product transparency and operations efficiency into Corporate Sustainability Reporting & Strategy by Artificial Intelligence power.
What we offer:
- An open communication culture with flat hierarchies and short decision-making paths in our young company
- Professional and personal development opportunities in a growing environment
- Flexible working hours and the opportunity to work on the move
- Working with the latest technologies and state-of-the-art equipment
- Regular health offers
- A wide range of company benefits
- Regular team events
- Sustainable mobility options
- And of course: free drinks and snacks
Your tasks on our team…
- You manage and handle 1st level support inquiries, troubleshooting, and issue resolutions
- You field customer inquiries and provide immediate assistance
- You escalate more complex or technical issues to 2nd level support
- You ensure diligent follow-ups to confirm that clients have received satisfactory solutions to their problems
- You close tickets once issues are resolved, ensuring all documentation is accurate and complete
- You provide 24/7 support to accommodate customer needs across different time zones
Your experience and knowledge…
- Degree in IT, business administration or a similar field is preferred
- Previous customer support experience is desirable, preferably in a SaaS or technology environment
- Proficiency in managing and resolving customer requests, with a focus on timely and effective responses.
- Familiarity with utilizing support tools and platforms to manage tickets and customer interactions.
- Detail orientation with a commitment to thorough documentation and follow-ups.
- Analytical thinking with a focus on improving personal key performance indicators (KPIs).
- A high affinity for technology and solving technical problems
- Ability to work flexibly in a 24/7 environment
- Very good skills in English and German
osapiens Services GmbH
Julius-Hatry-Str.1
68163 Mannheim
p +49 621 150 206 90
www.osapiens.com
Job Type: Full-time
Work Location: Hybrid remote in 68163 Mannheim