Customer Care Teamlead – UK in Berlin bei Sonova Digital

Who we are

You enjoy creating and innovating. You never stop striving for better. You take responsibility and you get results. You love being part of a team. Above all, you want your work to matter: Welcome to our world! At Sonova we create sense by bringing sound to life. Our innovative hearing care solutions help millions of people enjoy life’s unforgettable moments.

We offer exceptional career opportunities through market-leading brands from consumer to medical, products and services that keep pushing hearing care forward, and a culture where you can quickly belong and perform at your best.

If you want the freedom to explore, opportunities to grow, and make positive change on people lives through your work, this is the place for you.

Join Sonova. Create sense.

Join us a Customer Care Team Lead and manage a team of up to 14 agents. You will be monitoring performance KPIs, ensuring highest working standards and drive conversion.

Tasks

• You are the string-puller for our first telephone customer contacts, leading, steering and supporting a team of consultants for our UK Market
• You coach the employees
• You are responsible for the acquisition of new customers and scheduling of consultation and sales appointments
• You are responsible for independently assessing prepared leads acquired through our market research process
• You provide regular feedback on lead quality to your direct supervisor and the marketing department
• You conduct team meetings and employee appraisals
• You are the interface to our stores, departments, and headquarter
• You do the personnel planning based on the forecast and seasonality

Qualifications

• You have prior experience in leading customer service or sales teams, preferably in the commercial/business area
• You have a degree in business administration or economics or comparable is desirable
• Strong communication skills and a high degree of social competence
• You have a native-level proficiency in English
• You have a strong passion for coaching and developing your employees
• Nothing works for us without KPI's. We are a strongly KPI-driven company and need your analytical skills
• Your excellent communication skills make it a pleasure to work with you
• Independent, solution-oriented thinking and action, as well as a proactive approach to challenges are particularly important
• You are assertive and can present your ideas well to other departments

Our Offer

We offer you an opportunity grow and develop in an open and international culture, with flat hierarchies and ample support for further training and development. Take on more responsibility, work in an excellent workplace, and enjoy attractive employment conditions, all while having the flexibility to choose the working time model that works best for you.

Our Senior Recruiter, Marcus Straube-Minkwitz, is eagerly awaiting your application and can't wait to speak with you about how you can be a valuable asset to our company. Apply today and take the first step in enhancing your career.

Sonova is an equal opportunity employer.

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment regarding employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.