Business Process Assistant in Frankfurt am Main bei The European Central Bank

The ECB is the central bank responsible for the euro, the currency shared by 20 European Union Member States. The ECB’s main task is to maintain the euro’s purchasing power and in doing so preserve price stability in the euro area. In addition, the ECB – in cooperation with national supervisors – is responsible for ensuring that European banking supervision is consistent and effective.

You will be part of the Directorate General Information Systems (DG/IS), which has around 300 staff members. It provides innovative, flexible and secure IT solutions to enable staff at the ECB and in the European System of Central Banks (ESCB) to carry out their daily tasks. In addition to running and maintaining more than 100 available services, we are responsible for the ECB’s IT governance frameworks and for developing such frameworks for use within the ESCB. Our activities are focused on delivering IT projects on time and in budget, maintaining stable IT operations, ensuring the highest levels of cybersecurity and resilience, and exploring innovative technologies with added business value.

In your role as Business Process Assistant, you will be part of the DG-IS Management Assistant team of 10 members and will coordinate and manage all the consultant accounts from different vendors supporting projects and services run by DG/IS. You will work closely with various internal and external stakeholders, including our Management Assistant team.

We are looking for a highly organised and proactive team player to join our team. Succeeding in this position requires a strong sense of customer orientation; the work is often fast-paced and you need to be efficient and able to prioritise your tasks.

The ECB is an inclusive employer and we strive to reflect the diversity of the population we serve. We encourage you to apply irrespective of age, disability, ethnicity, gender, gender identity, race, religious beliefs, sexual orientation, or other characteristics.

As a Business Process Assistant you will:

• process the onboarding of DG/IS’s external staff in a timely manner using SAP and other internal ECB tools;
• generate SAP-based reports to support daily operations and follow up on expiring user accounts;
• manage physical and remote access to the ECB IT environment by raising the respective requests and following up on their implementation and completion, also by involving the ECB’s IT Service Desk, Physical Security teams and external suppliers;
• coordinate requests received via the DG/IS shared mailbox for managing our external staff and provide written support to various stakeholders;
• accurately maintain relevant information in the personnel administration system (SAP);
• update and maintain the dedicated Confluence page for DG/IS’s external staff management, including all supporting instructions and documents;
• collaborate with the Management Assistants across DG/IS to provide administrative support, for example granting and maintaining access rights to various ECB internal tools.

The position offers you excellent opportunities to learn about and administer key processes and systems within the institution, while supporting diverse teams in the smooth implementation of their daily activities. You will be part of a multicultural team that strives for continuous innovation to make a positive impact on the lives of European citizens.

Essential:

• relevant vocational training or equivalent, or a university degree in business administration or another relevant field (see How you can join us for details on degree equivalences);
• in addition to the above, professional experience in the field of administrative support in an international public institution;
• professional experience of managing processes for onboarding new staff members;
• experience of the advanced use of MS Office applications (Word, PowerPoint, Excel, Teams);
• experience with SAP software;
• experience of using shared mailboxes;
• an advanced (C1) command of English and an