Customer Education Manager (m/ f /x) in Berlin bei PlanA Earth GmbH

PlanA.Earth GmbH

REMOTE

Berlin, Berlin, GermanyCustomer Success

Description

Plan A has set itself the ambitious goal to decarbonise a million businesses within the next few years, using science and technology. We offer a software for decarbonisation and ESG reporting capabilities, that enables businesses of the likes of BMW, Mollie, Sorare, GANNI, Chloé and N26, to successfully manage their net zero journey. Building and growing Plan A has been only possible thanks to our ever-expanding team across Europe.

We are looking for an independent, forward-thinking Training & Education Manager to join our Customer Success Team. In this role, you are responsible for ensuring that our training and education materials enable our customers to accomplish their goals on our platform successfully. This also comprises to help them absorb the complexities of carbon accounting and decarbonisation.

How You’ll Make An Impact

At Plan A, you'll be working with hundreds of companies to successfully manage their net-zero journey and ESG reporting. More precisely, we are looking for someone to:

Be our voice on the product, working closely with product teams to integrate education right into our user flows plus creating additional guides and resources to ensure our customers can easily navigate the platform.
Own the development of our Help Centre, including right-on-time article creation and updates as required.
Work closely with our marketing and carbon accounting teams to ensure that our latest research and thought-leadership is accessible to our customers.
Work hand in hand with our customer support associates to ensure that our training materials and Help Centre contents match the topics and depth required as observed on the support side.
Own the instructional design and creation of our proactive training materials on our platform such as tooltips, videos, and others.
Leverage web analytics software such as Hotjar or Mixpanel to identify learning needs and opportunities in the user flows of our software as well as monitor the adoption of integrated learning contents
Coordinate with Carbon Accounting, Product, Marketing, and Sales to ensure that our operations are seamlessly integrated into our overall customer experience.
Requirements
Experience in training, education, or learning at a SaaS startup a must
Strong expertise in instructional design is a plus
You have a clear understanding of how customers work with software products, and can clearly translate this knowledge into useful materials for our customers
You are an excellent communicator in written and verbal form, helping our customers and our teams understand the problems we are trying to solve
Knowledgeable on tooling related to client services and how we can best serve customers on our teams
Analytically minded, you know how to find the appropriate information to report on and how to share this across the organisation
Benefits
Employee Stock Options (VSOP)
Discounts and benefits via the Plan A Corporate Benefits Platform
Access to online learning platforms (e.g. Masterclass, Master Plan) and online magazines (e.g. Sifted)
Monthly team activities, company on- and offsite, and weekly team in-person gatherings on a Friday evening
Flexibility to work remotely, in-office, or a bit of both
28 vacation days per year, 30 days working-from-anywhere, plus annual educational leave and sabbatical leave

What you can expect from Plan A

Contribution to a bigger purpose! Push the needle on climate action by contributing to the success of our carbon management and ESG software!
We value collaboration over competition. You will become part of a cooperative and cross-functional environment, where we value sharing knowledge and best practices.
We are always growing and so are you. We support you with “MyPlan A”, your personalised career journey, in hitting your professional development goals and your vision for life.
Enjoy the perks of remote work but always feel free to join us in our offices in Berlin, Paris or London.