Since launching in 1989, CMC Markets has become one of the world's leading online CFD and financial spread betting providers, with nearly 70 million trades executed annually across Europe, Asia Pacific and North America.
CMC Markets’ success is founded on its ability to deliver a wide range of trading products to customers, from single equities to indices, currencies and commodities.
The role of an Account Executive is to provide a continuous daily mix of exceptional relationship management, business development as well as provide execution services and risk management to a self-directed portfolio of clients. These clients will be nurtured thru your own network via the multitude of sales and marketing activities made available to you by CMC Markets.
By achieving this high level of service, the desired aim is to maximise client retention, along with growing and improving CMC’s business through a mix of client referrals and networking. CMC Markets boasts a leading position for premier services of its type in the UK retail derivatives industry.
ROLE AND RESPONSIBILITIES
Business Development
- Develop and initiate a self-directed business strategy to grow retail and institutional trading volumes for the London, French or Italian offices
- Leverage your current contacts to immediately generate revenue for CMC by promoting our CFD / Spread Bet offering
- Follow up on all prospective leads, explaining USPs in order to optimise CMC’s position in the marketplace
- Develop, build and maintain strong relationships with your existing clients
- Drive the growth of your own client book thru a leading edge proposition
- Proactively enhancing business through client referrals, networking, and industry contacts
- All client leads to be your own, and subsequent remuneration to be based on your own client activity
- Attend sales events for clients/prospects as required. This might include creating appropriate material in conjunction with local and even regional education and marketing
- Work with the rest of the local teams to input and help drive the acquisition, retention and increased trading activity for all your clients
Account Management
- Provide pro-active end to end, high quality relationship management to your client book
- Assist team members in analysing and understanding CMC Markets’ USPs and those of our competitors in order to optimise the Company’s position in the marketplace
- Identifying and realising opportunities to educate clients on our products and range of services
- Applying individual insight to proactively identify ways to improve our service proposition to your clients
- Take full ownership for owning and driving an excellent client experience through all touch points in the client lifecycle. This includes: business development, on-boarding, client retention, query management and education
- Execute retention plans to maximise the client life cycle
- When dealing with all customers or colleagues ensure that we provide a clear, fair and consistent high quality service that presents a professional and positive image of CMC Markets
- Willingness and commitment to entertain clients both in, one to one and hospitality events, this can include ‘out of hours’ commitment on evenings and weekends, as part of your relationships management expectations
Product Management
- Be the product and platform expert for both internal and external stakeholders, with the ability to competently demonstrate and educate clients in its use
- Collaborate across CMC to ensure that all clients’ requirements are identified and relevant IT and trading platform solutions are offered
- Educate clients on the use of CMC’s platform, systems and trading processes to ensure maximum client satisfaction – and consequently maximum revenue for CMC
Media
- Ad-hoc media commentary may be required, both written and verbal. Provide written commentary, as a selling point for the service
- Provide insightful, directed and knowledgeable market commentary for PR purposes
Compliance
- Understand and adhere to local and global compliance guidelines and relevant regulations for the jurisdiction of operation
- Maintain personal/professional development to meet the changing demands of the role, including all relevant regulatory and legislative training
KEY SKILLS AND EXPERIENCE
- Have already built great contacts within the CFD/FX sector
- Have a portable client base
- Be able to demonstrate a keen interest and understanding of the financial markets and industry
- High degree of self-motivation and ambition
- Proactive, positive and flexible