Automation Chatbot Specialist / Application Support (m / f / d) in Berlin bei Omio

At Omio, we are quickly changing the way people travel and we are growing at a fast pace. We're operating at worldwide level and expanding in new geographies.

Driven by our team of over 300 people from more than 45 different countries, Omio is changing the way we travel worldwide. With Omio you can compare and book trains, buses and flights anywhere in Europe, the US, and Canada with one simple search, on mobile, app or desktop. By offering transparent pricing and easy booking, Omio makes travel planning simple, flexible and personal.

With over 800 travel partners across Europe, the US, and Canada Omio is one of Europe’s fastest growing travel tech companies with 27 million monthly users on average. Omio has raised close to $300 million from renowned investors including Kleiner Perkins Caufield & Byers, Silver Lake Kraftwerk, Kinnevek and Temasek.

Position Summary:

As a Chatbot Specialist, you'll be an integral part of our chatbot team, working collaboratively to design, develop, and maintain Omio’s chatbot. The role involves ensuring the seamless implementation of chatbot initiatives, enriching user experiences, and maximising efficiency. Your technical proficiency and proactive approach will play a pivotal role in achieving our team's objectives and delivering exceptional chatbot experiences.

Main tasks and responsibilities:

• Collaborate with the other members of the Chatbot team to enhance user engagement and satisfaction through continuous improvement and optimisation of chatbot interactions.

• Help create and update chatbot content to ensure accuracy, relevance, and alignment with Omio’s objectives.

• Monitor user feedback and chatbot performance metrics to continuously optimise, and improve chatbot performance.

• Troubleshoot technical issues, especially when launching new features and provide timely resolutions to minimise disruptions.

• Help create and maintain documentation for chatbot development processes, including technical specifications and user guides.

Minimum 2+ years of equivalent professional experience in managing software tools, such as customer relationship management (CRM) systems, helpdesk platforms, or chatbot platforms.

• Demonstrated talent and passion for technology, particularly in generative AI and its applications in CS.

• Proven ability to quickly learn and adapt to new technologies and software platforms.

• Any background in customer service is a plus.

• Excellent problem-solving skills with a proactive approach to troubleshooting and optimizing chatbot performance.

• Effective communication and collaboration skills, with the ability to work well in a team environment.

• Fluent English language skills are required; proficiency in additional languages is a bonus.

What’s in it for you? #LifeAtOmio

This role is based on-site at Omio's modern & friendly head office in Warschauer Platz, giving you a great environment to learn, grow and develop your career, surround by like minded colleagues, this role also offers flexible working, 50% home/office.

• Have an impact. With innovation and smart technology, we are changing the way people travel, and you too can have an impact on this ride.
• A competitive and attractive compensation package
• A diverse team of more than 45 nationalities

Diversity makes us stronger

We value diversity and welcome all applicants regardless of ethnicity, religion, national origin, sexual orientation, gender, gender identity, age or disability.

Intrigued? Apply here.

Recruitment scams: Important notice

Protect yourself from scammers, Omio wants to ensure your ongoing safety during the application process at Omio. Please keep in mind of potential scammers impersonating Omio recruiters (mainly via a global professional networking site, and messenger app's).

Remember, Omio never requests payment or sensitive personal information during the recruitment process. All official job opportunities are exclusively posted on our careers page. If you suspect fraudulent activity, report it to recruitment@omio.com. Remember to cross-reference against our careers page if you question the authenticity, stay vigilant, and protect yourself from recruitment scams.

www.omio.com/corporate/jobs