Customer Support Agent - DE/ EN in Berlin bei flowkey GmbH

Most people dream of being able to play a musical instrument. We develop outstanding products that enable anyone to achieve this dream. Our first product is flowkey: a revolutionary app for learning to play the piano. After our launch in 2015, flowkey quickly became one of the global leaders in its category, with more than 5 million users from over 100 countries. We are also one of the exceptions in the startup world, as we have been profitable from the beginning. This enabled us to go our own way and create a great culture.

Why join us

We believe that the best companies will help you live your life the way you want and become the person you want to be. Here is how we strive to do that:

• Flexible working hours: We only schedule a few fixed meetings every week—you're free to arrange the rest of your time in the way that best suits you.
• Remote work—and a beautiful office: We’ve found that it makes a difference whether we see each other in person or through a screen. That’s why we’ve put much love into designing our beautiful and spacious office in Berlin. At the same time, we deeply value freedom so we’ve set up our collaboration in a way that enables us to work from anywhere.
• Shared success: We distribute part of the company's annual profits among the whole team, on top of a competitive salary. This way everyone shares in our continuous business growth.
• Support for your growth: If you want to learn a new language, attend a conference, or pursue other self-development goals, we'll cover the costs—up to €2,500 per year.
• Love of music and a piano for your home: Whatever style of music you enjoy, you’re sure to find like-minded people among us. And you’ll get your own piano to play at home.

Your role

Excellent customer service makes the difference – especially in online communities of the digital world. We seek out to teach piano to people all around the world with our apps. This is hardly possible without good customer service. Our customer support team assists our customers in all requests through in-app messenger and e-mail, social medial channels & App Stores.

For our growing international user base, we are looking for a new experienced team member who is proficient in German and English. This job is available as a part position of 20-30 hours per week.

Essential Requirements

• You have at least 4 years of experience in multi-lingual customer service via email and/or chat
• You have a fast style of writing and communicate well in written form
• You speak German (C1 level) and English fluently (any additional language is a plus)
• You have excellent troubleshooting and problem solving skills
• You have at least basic piano playing skills

Desirable experience

• You have at least 2 years of experience working in an e-commerce business
• You have experience working in musical instrument retail
• You have intermediate or advanced piano playing skills

Since team spirit is very important to us, we’re looking for a Berlin-based (or vicinity) new team member. Even though we mostly work remote, coming to the office for training and occasionally working from there is preferred.

Even if you're not sure you tick every box or come from a non-traditional background, we encourage you to apply. We're interested in the unique contributions you can offer and are keen to hear your story.

How to apply

Please send us your cover letter, CV and all relevant application documents. We look forward to meeting you!