Manager - Vendor Operations in Berlin bei Delivery Hero

Want to be a Hero? Join one of the leading global online food ordering and delivery marketplaces!

We are looking for a Manager - Vendor Operations (f/m/d) to join our European business. Delivery Hero Europe consists of 8 different country organisations and is led by a regional leadership team out of Berlin. Delivery Hero’s businesses in Europe are growing rapidly and occupy leading positions.

Your mission:

• Become a leader for Vendor Operations in Europe through building and scaling a shared regional team for vendor onboarding and content management, working with all markets.

• Achieve efficiencies and cost savings through the development and deployment of systems, tools and workflows.

• Be the champion of vendors’ voice in the regional team when it comes to the quality of service being offered and how we can take it to the next level.

• Manage the daily running of the assigned department, effective resource planning and implementing relevant strategies to meet department goals and targets.

• Setting and driving key service metrics and operational performance index (KPI).

• Lead and mentor your team to to achieve goals and KPIs.

• Improve quality of processes and their execution by our vendor operations team.

• Provide the team and the senior management with regular, constructive and relevant insights and recommendations.

• Collaborate with local and regional teams to understand the root cause of performance challenges and drive a philosophy of continuous business improvement.

Your heroic skills:

• At least 4 years of operations experience with minimum of 2 years managerial experience.

• Candidate must possess at least a Bachelor’s degree.

• Analytical, data driven, good Excel skills is a must.

• Fluent spoken and written English. German is not required.

• You have an organised and structured approach to complex problems.

• Excellent leadership and interpersonal skills, to drive employee morale, to lead and manage a team of service executives including building strong partnerships with other regional offices and global team.

• Self-motivated with the ability to work remotely and under pressure, assertive team player with high energy to work in a fast-paced environment and excellent analytical skills.

• A sense of urgency and the ability to react fast upon emergencies.

• Strong business acumen & strong analytical skills.

Why Delivery Hero?

• English is our working language and our colleagues at Delivery Hero come from every corner of the globe, working in a diverse, cross-cultural team. For most opportunities, we also offer visa & relocation support.

• We take care of our employees and offer flexible working hours and, for most of the teams, the option of working from home.

• Enjoy our free online yoga classes and subsidized Urban Sports Club membership.

• Take care of your mental and emotional well-being with our free Headspace subscription and unlimited access to Employee assistance program.

• Participate in our health campaigns such as seasonal flu vaccination.

• Benefit from BVG subsidy or join our Bike rental program.

• Join the global market leader and a publicly listed DAX company with a competitive remuneration package and a lot of training, career & development opportunities.

• Develop your skills with your personal educational budget for conferences and external trainings.

• Learn German with free classes, access our e-learning platform and participate in our inhouse trainings.

• Save responsibly with our attractive corporate pension options.

• Join company parties, team, cultural and sports events - due to the current situation on a virtual basis.

• Our office lounges are filled with healthy (and some more indulgent!) snacks and refreshments to keep you energized throughout the day.

About us:

Delivery Hero is building the next generation global on-demand delivery platform. We have grown rapidly from inception in 2011 to become the world's largest food-ordering network and we’re now innovating and creating new verticals such as groceries, pharmacies, flowers and other convenience articles in multiple markets.

Our awesome international team already operates in 40+ countries worldwide and we are looking for the most talented people to join us on our mission to ‘always deliver an amazing experience.’ If you’re an enthusiastic problem solver and hungry for a new adventure, an exciting job and multicultural work