Trainer / Coach - Front Office + Customer Care in Köln bei a&o Hostels GmbH & Co KG

Trainer / Coach - Front Office + Customer Care (m/f/x) in Köln bei a&o Hostels GmbH & Co KG

a&o Hostels GmbH & Co KG

Trainer / Coach - Front Office + Customer Care (m/f/x)

as of now – full-time – Cologne, Germany

As Europe's largest Hostel chain a&o is simple, diverse and always with a smile. We push our mission "everyone can travel" through affordable prices and constant growth. By 2025, the company wants to be the first European hostel chain to be CO2 net zero - reducing its own ecological footprint to a minimum and offsetting the rest.
Since its foundation, a&o Hostels has seen itself as an employer whose teams are formed regardless of origin, gender, sexual orientation, religion or ethnicity.

To support our team in quality management, we are looking for YOU - a self-confessed Front Office and Customer Care trainer (m/f/d) who loves to travel.

For this position it is completely irrelevant where your home base is!

YOUR JOB

You support the training of our staff at the receptions
You analyse and optimise work processes and, if necessary, develop improvement measures improvement measures
You are the contact person for our teams for various topics at the front office
You check the implementation of our standards in our locations
You create and maintain training materials for your area of responsibility
You actively contribute to projects in the front office area
You support us for new openings or Hotel takeovers

YOUR PROFILE

you enjoy and are passionate about working with people in an international environment,

hospitality is not just a buzzword for you,
service means more to you than just a smile
you consider communication and organisation to be your strengths,
you can always be relied upon,
you keep an overview even in stressful situations,
You enjoy imparting and sharing your knowledge
it makes no difference for you to be traveling in a region-specific way (willingness to travel 80%)
you can communicate very well in German and English with our Team

and ideally

you have completed a vocational training and/or university degree (preferably in a tourism-related field) or ...
you already have qualifications in the field of training.
you have already worked with a hotel software, preferably ASSD.

OUR OFFER

Staff members stay for 1 Euro in all a&o hostels
attractive corporate benefits such as discounted leisure activities and events
subsidized language courses
Subsidized company pension scheme
a Bahncard100 for flexible, independent travel planning (and of course for private use),
support for your further education in the form of various trainings
Seniority bonuses in the form of cash bonuses and additional vacation days
tools for your job "on-the-road/rail" (smartphone and laptop),
room for the implementation of own ideas
Short decision-making processes and open communication