Villa Host in Mecklenburg-Vorpommern bei NH Collection

NH Collection

Company Description

NH Collection Maldives is a private island in the Gaafu Dhaalu Atoll. Shaped like a seashell, with lagoon surrounding, it is incomparable in beauty, and hidden away from the worries of the world.
Time on the island flows through sunny days and starlit nights, with moments that are captivating, distinctive and harmonious. Indulge all your senses, feel the place, and feel extraordinary.

Job Description

The key responsibilities for this position are:

To ensure that every guest who stays with NH Collection leaves with once in a lifetime experience with us.
To anticipate all our guest's needs and handle their inquiries in a helpful and attentive manner.
To represent with the best knowledge of NH Collection and local surroundings to persuade the best and most accurate information to our guests.
To take personal responsibility for the service and attitude with which our guest service is delivered and to ensure it is up to the utmost standards at all times.
To handle guest complaints and solve the issues that may occur elevate the issues to superiors based on the demand and make sure to keep a record of every glitch and service recovery.
To walk and talk three steps ahead of all our guest needs and desires which they may need during their holiday with NH Collection.
Prepare and distribute the daily event of guest arrival and Departure list always a day ahead to ensure all the operational departments are ready to welcome our guests with spotless service from every department.
Always send out the guest profile history of preferences and stay details for all the returning guests the day before arrival.
Take personal responsibility for organizing and arranging all the guest activities of our VVIPs and superior room categories.
Support and coordinate with the guest service team to run the daily operation smoothly and spotless.
Train and buddy up with your new team members when assigned by your superiors, and control the training materials and store them correctly.
To keep the guest history, preference, billing, and profile up to date and error-free.
Help and assist with the in-room dining team and attend to the villa when the guests order food through in-room dining.