Customer Service Agent - Reception in Düsseldorf bei Jet Aviation (gehört zu General Dynamics)

Jet Aviation (gehört zu General Dynamics)

Provide assistance to passengers and crew throughout different stages of departing/arrival at Jet Aviation incl. Porter service, valet parking lounge service and create orders/billing

Main Responsibilities

Greet customers in a welcoming, friendly and respectful manner – make the customer feel at home
Increase customer satisfaction by understanding needs and responding quickly to them
Provide a positive and professional first impression by exhibiting the proper demeanor, organization and service level to arriving and departing guests
Fully adhere to all Jet Aviation and airport policies and all applicable laws and regulations without alienating customers
Needs to follow the requirements and instructions from the airport and other authorities in regard to procedures and local laws
Adhere to the company standards of excellence for exceptional customer service, grooming and dress code
Assists flight crews and customers with arrangements for hotels, ground transportation, catering, customs and other miscellaneous vendor service requirements
Properly maintain passenger and crew lounges
Responsible for flight preparation, reservations and dealing with handling requests
Solicit the sale of new or additional services
Ensure that all services provided are properly recorded in FBO1 for proper billing
Refer complaints of service failures to the FBO supervisor/team leader for investigation
Other duties as required
Participate in the Safety & Quality Management System in accordance to the safety and quality and be pro-actively involved in a positive safety culture environment
Identify and report potential hazards and near misses as well as occurrences as required by the reporting system

Minimum Requirements

Completed vocational training is an advantage
Friendly and service-oriented appearance
Willingness to work in shifts, including Sundays and public holidays, (early shift from 05:30 / late shift until 23:00)
First professional experience in the aviation sector is an advantage
Good written and spoken German and English skills
Confident handling of Microsoft Office (Outlook, Excel, Word)
Possession of a valid car driver's license
Valid security check and experience at DUS airport an advantage

Desired Characteristics

Ability to work in a team, independently and under time constraints
Effective interpersonal and communication skills with customers, supervisors, and peers.
Strong communication and social skills
Proactive attitude
Team player and excellent ability to deal with pressure
Desire to deliver excellent service