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MSC Mediterranean Shipping Company is a global business engaged in the shipping sector. Present in 155 countries, MSC facilitates international trade between the world’s major economies, and among emerging markets across all continents. Headquartered in Geneva, Switzerland, since 1978, MSC is a privately-owned organisation driven by the Aponte family. Today, we continue to focus on caring for customers, employees and the environment.

From a one-vessel operation to a globally respected business we have an unfaltering commitment to people that have passion, creativity and willing to make a change. Do you recognize yourself? Then come work with us and be part of MSC’s family.

MSC continues to invest and lead the world container market with ships, an extensive container fleet, intermodal and dedicated staff for its customers. The Company’s evolution to its leading brand needs consistency to market, and therefore it is paramount to standardise data, process and management information.

THE ROLE
We are looking for our next Junior CRM Regional Coordinator to support the MSC Cargo division's efforts to bring standardised processes and CRM tool usage into worldwide local offices. Working closely with the CRM Regional Coordinator for Europe, North America and Oceania, your goal will be to ensure a cultural shift in the way the MSC Sales and Customer Service team operates, that positively impacts service costs, revenue, and customer experience.

YOUR IMPACT
As a Junior CRM Regional Coordinator, you will :
Work close together with the Regional CRM Coordinator for North America, Europe & Oceania and helping to ensure a ‘best-possible local adoption’ of the CRM in Sales and Customer Service.
Create and update reports and presentations
Monitor and steer various internal KPIs
Proactively schedule and conduct online review meetings with agencies
Provide HQ Teams with local specific Customer Service requirements (processes or tool related), acting as main gateway of the needs and feedbacks from the agencies in your Region.
Contribute to the development of training materials

YOUR BACKGROUND
To succeed in the role, you will have:
A university degree in business, communication, engineering, computer science or similar
At least 2 years of qualified experience in roles related to Customer Services
Some first work experience with a leading CRM platform (Salesforce, MS Dynamics, …) would be ‘nice to have’
Experience with the Logistic / Shipping Industry is a plus
Being able to inspire people and bring them along, having fun teaching colleagues new programs and processes and showing the benefits
Structured, independent, and accurate way of working as well as strong personal initiative
Above-the-average ability to listen, engage and provide guidance
Excellent communication skills coupled with an understanding of stakeholders across multiple functions
Very good English skills, other languages are a plus
Travel activity (if necessary)

OUR PROMISE TO YOU
Being in an everchanging environment, you will have the opportunity to learn about the business from different perspectives. Our flat hierarchy will allow you to express your creativeness and be recognized for your curious and proactive attitude.

CONTRACT DETAILS
Based in Hamburg, Germany
Full-time
Permanent Contract
Starting ASAP

ONLY APPLICATIONS IN ENGLISH WILL BE CONSIDERED

Our company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.