Premier Support Specialist with Turkish language (Location: Essen or Stuttgart) in Essen bei Lenovo

Lenovo

General Information

Req #

100014639

Career area:
Services

Country/Region:
Germany

State:
North Rhine-Westphalia

City:
Essen

Date:
Wednesday, January 24, 2024

Additional Locations :

• Germany - North Rhine-Westphalia - Essen
• Germany - Baden-Württemberg - Stuttgart

Why Work at Lenovo

Here at Lenovo, we believe in smarter technology for all, so we spend our time building a society that’s brighter and more inclusive.
And we go big. No, not big—huge.
We’re not just a Fortune 500 company, we’re one of Fortune’s Most Admired. We’re in 180 countries, working with 63,000 brilliant colleagues and counting. And we’re known for the world’s most complete portfolio of smart technology, from devices to software to infrastructure.
With our ingenuity, we help millions—not just the select few—experience our version of a smarter future.
The one thing that’s missing? Well… you...

Description and Requirements

Are you communicative, enjoy solving technical issues, and can explain solutions to non-technical individuals? Have you worked in a call center environment?
Do you have a good basic technical understanding and PC knowledge?
Do you want to change your career path and are you looking for a new challenge?
We are diverse - we have colleagues from a wide range of industries who feel at home in customer communication.
We are looking for innovative and committed team players from Generation Z or like-minded individuals who have a passion for customer service and state-of-the-art technologies.
Become part of our dynamic service desk team and shape the future of customer contact with us!

Location: Essen or Stuttgart, hybrid work model, combining both remote and in-office work

As a Lenovo Premier Support Specialist, your tasks will include:

Customer support:
Professionally handle customer inquiries via telephone, e-ticket, chat and email
Provide solution-oriented support for products and services

Technical support :
Analyze and troubleshoot technical customer inquiries regarding Lenovo hardware such as laptops and PCs
Ensure smooth use of Microsoft products like Windows 10 & 11 as well as MS Office applications
Resolve issues with peripheral devices such as monitors, docking stations and printers

Communication:
Effectively and empathetically communicate with customers
Share information and solutions within the team

Your profile:
You are a member of Generation Z or feel like and live the digital world
Solution-oriented with a passion for customer service
Excellent communication skills in Turkish and business fluent German and English
Good knowledge of using Microsoft products, especially Windows 10 & 11 as well as MS Office applications
Experience in working with general peripherals

What Lenovo can offer:
Employee Share Purchase Plan
Employee Assistance Program, e.g., for health, legal & financial consultancy
Pension Plan
Meal Allowance / Lunch Vouchers
Internal E-learning Development Platform Available for Employees
Specialized Development Trainings (based on nomination process)
Employees Groups (LGBT+, WILL, etc.)
Opportunity to Join/Create Employees Groups (inclusivity, well-being, sports, volunteering, charity, etc.)
Job Rad (Bike Leasing)

Application process: We look forward to receiving your meaningful application, consisting of a cover letter, CV and relevant certificates.

At Lenovo we are proud to be an equal opportunity company. This vacancy certainly applies for people with disabilities, too.
If you want to help shape the future of customer service and meet the requirements mentioned, we look forward to getting to know you!

You will report to SSG (Solutions & Services Group) organization structure.
SSG has been focusing on the expanding IT service market, especially the digital workplace services opportunity, the growing demand for aaS (as a Service) model, and customers’ stronger preference for sustainability services. Meanwhile, SSG has continued to invest in software tools, platforms, and repeatable vertical solutions with our own IP, and focus on vertical solutions in manufacturing, retail, healthcare, education, and Smart City. We are expanding TruScale as a Service to include Digital Workplace Solutions, developing our Hybrid Cloud solutions, and exploring Metaverse solutions.

Check out the video, our DACH team created, to give you an insight into the Lenovo culture! We are looking forward to talking to you!
Youtube Video

We are an Equal Opportunity Employer and do not discriminate against any employee or applica