Customer Service Representative Manager in Hamburg bei Safran

Description du poste

As a Customer Service Representative Manager you actively represent the interest of our international customers together with your team. As our customers' first point of contact, your team acts as liaison between the customer, internal departments and other branch offices, provide product/services information and resolve any emerging issues that our clients might face with accuracy and efficiency to ensure highest level of customer satisfaction.

Description compl�mentaire

• Day-to-day management and development of a team of 13 employees in a role model function
• Ensuring communication with the customer as well as the local sales team and service providers in an international environment
• Identify and assess client needs and deliver commercial solutions in collaboration with your team and internal process partners
• Understand and implement complex contractual agreements and support processes between our clients and our internal process partners.
• Effectively lead the internal stakeholders' sales steering meeting, manage relevant Key Performance Indicators (KPIs) in the customer service administrative department, and ensure data accuracy on the customer service tool platform
• Ensure that our products and services are offered to our customers, delivered on time and billed correctly

Being part of an international organization, the office based in Hamburg offers you a creative and growing work environment with a highly multi-cultural background. You will develop your skills in a professional enterprise where creativity, efficiency and responsibilities are our main motivation. This will include challenging tasks for your best personal and professional development. We will also provide internal and external organizational related training to support your professional career.

Our Benefits:

• Attractive salary package
• Group insurances
• Company pension schemes
• Company leasing of bicycles

Exigences du poste

• Higher education diploma or equivalent; or 5 to 10 years of related experience and/or training; or equivalent combination of education and experience
• Customer support experience or experience as a client service representative is preferred
• Having experience as a team lead or in a managerial role is required
• Experience with customers and general understanding of contract structures
• Fluency in the German and English language required, French language skills are beneficial
• Familiarity with SAP system preferred, experiences with BI are beneficial

Are you interested? Come join our team!