Working Student - Customer Service in Berlin bei finleap connect

Ready to Change the World of Open Banking?

About the position:

• Department: Product & Operations

• Team: Customer Service

• Locations: Berlin or Hamburg

• Remote status: Hybrid Remote

• Number of positions: 1

In order to increase the flexibility in our Customer Service team, we are now looking for a Working Student to work with our experienced technical experts in Germany and Spain; to help our customers and their end users with any questions they may have about our products and provide advice and support. As a Working student in our Customer Service team at finleap connect, you will get the chance to learn and experience Open Banking and the innovations in this field. We have 5 colleagues in our team and are looking forward to meeting YOU!

This is a hybrid position with semi-regular in-person events and meetings. We are looking for someone who’s currently a registered student in a University close by one of our offices in Germany (Berlin or Hamburg).

Your role and goals:

• You will be the first point of contact for our partners (especially FinTechs and banks) and their customers / users

• You will be responsible for handling all incoming customer support requests via email and phone (from our partners and end customers)

• You answer general questions about the product and perform analyses independently

• You create bug tickets for the product teams in case of technical problems

• You get to know our products and processes and learn to answer questions independently

• You create and maintain our knowledge base, documentation and training materials.

• You troubleshoot technical issues and fast track them to the product teams in urgent cases

• You inform internal stakeholders about repeating issues and are the first line of product improvement

What does success look like in this role?

• You will gain your first experience in the fast growing Fintech sector / startup world

• You will gain an understanding of what Open Banking is and how it can be used to support financial management of users

• 
  You will learn how to analyze technical software issues using different troubleshooting tools and build an understanding of software architecture and management

• You will get insights into how product management works for software products and become an active part in identifying product improvements

• You will learn how to communicate with our business customers as well es with their end users

• You learn how to effectively and efficiently collaborate in a team as well as with cross-functional departments

What you bring to the team:

• You are a registered student in a University in Spain

• You are business fluent in Spanish and German (as you work with our clients in the DACH & Iberian region) and English

• Some prior experience in customer service is desirable, but not mandatory

• You are eager to learn and can quickly familiarize yourself with new topics

• You like to face new challenges frequently and can quickly adapt to changing conditions

• You are highly self-motivated and enjoy teamwork.

Why finleap connect?

• Work with a true open banking pioneer and witness the journey/revolution from open banking to open finance and beyond. Work with colleagues with years of experience in the industry and a true passion and vision for the future of open banking.

• Healthy work-life balance: Time is precious. Make it count. We enable all our employees to organize their living and working hours flexibly, making it possible to combine personal life with work life!

• We are ever-evolving and so are you. We have business goals (OKRs) but also personal development goals. Our formalized bi-annual feedback process, regular Engagement checks and personal development budget are available to make sure that we grow together and find everyone's perfect spot at the table.

• You will become part of a cross-functional environment where you will be empowered through ownership and collaboration.

Don’t meet every single requirement? At finleap connect we value diverse perspectives and experience. If you are excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage yo