Machine Support Specialist in Kaiserslautern bei John Deere

Ref. 103091 – Machine Support Specialist (m/f/d)

NOTHING RUNS LIKE A DEERE!

The European Technology Innovation Center (ETIC) of John Deere is part of a global R&D network in Kaiserslautern. Its focus is on the research on and development of future trends and technologies in the area of mobile agricultural and construction machines in close collaboration with diverse research institutes.

Our department Integrated Technology Support (DTAC) is looking for a temporary

Machine Support Specialist (m/f/d)

As a Machine Support Specialist (m/f/d), you will be at the forefront of intelligent agricultural technology, providing solutions to our customers worldwide. Your focus will be on GPS-assisted steering systems, mapping, ISO BUS applications, telematics and more. Join us in delivering top-tier solutions and contributing to our highest priority of customer satisfaction!

What You'll Get

• Modern and flexible working (35h/week full-time), hybrid and mobile working, part-time options, shared-leadership and much more
• Excellent benefits, such as employer-funded occupational pension / life cover / income protection benefits
• Further benefits such as subsidized Company Bike, FamPlus and much more
• An attractive compensation package including variable pay program

The salary for this position (full-time) is based on the ERA group 9 of the collective agreement of the metal and electrical industry Rheinland-Pfalz and consists, in addition to the gross monthly salary of 4.539 €, of various special payments (holiday pay, T-Zug, Christmas pay, etc.). You can expect an annual salary of approx. 62.591,81 EUR in this position.

Your Responsibilities:

• Troubleshoot complex issues, support Channel Partners, Field Teams, and Customers by using the CCMS (Case & Contact Management System, formerly known as DTAC) to resolve complex field issues
• Provide focused support for complex cases escalated to engineering resources to reduce response time
• Promote use and improvement of Technical Information and preferred delivery channels
• Assist Problem Resolution Specialists in collecting data supporting development of Evidence Packages to reduce time to resolve field issues
• Assist Dealers/TCSM's (Territory Customer Support Manager) with in-field problem resolution
• Identify need for authoring new solutions, including developing and publish of Interactive Solutions, in a timely fashion
• Participate in cross functional teams in areas including Problem Resolution, Product Improvement, Product Development and Marketing by representing the voice of the customer
• Participate in development and delivery of technical training material

What Skills You Need:

• Degree in mechanical / agricultural / electrical engineering, at least a completed education as state-certified technician / master
• Enjoy working with other people globally (Team player)
• Experience in farming or agricultural engineering
• 2 or more years’ experience demonstrating strong analytical skills and sense of urgency in solving customer issues
• Experience/aptitude of strong technical skills & knowledge, particularly in hydraulic and electric systems
• Ability and willingness to travel domestically up to 25% and internationally on occasion
• Spanish and English language skills are required, additional language (German, French, Italian) skills are beneficial

This tariff position is limited until 01.10.2026 based in Kaiserslautern and vacant immediately.

End of Posting: November 01st 2023

No matter who you are - you are welcome at John Deere! We firmly believe that diversity and inclusion make us even stronger. If you can identify yourself with this - then we look forward to receiving your online application in English language!

Not everyone can claim that their work contributes to the fundamental needs of the world's growing population. At John Deere, you can!

As a leading global machinery manufacturer, we produce technologically advanced agricultural, forestry, construction, lawn and grounds care equipment. In recent years, we have developed the company into a more technology focused business. Share with us, our vision of a farm of the future, based on artificial intelligence, automation and connectivity to sustainably feed and shelter our growing world. #leapforward

John Deere Kaiserslautern

Human Resources

Dilara Goekburun

Additional Information:

To process applications, we use our online platform at our John Deere career page. We are not able to process applications thro