Customer Support Specialist - Gaming in Hamburg bei Bytro Labs

As English Speaking Customer Support Specialist (f/m/x) for our games you are the face of the game team towards the community – and the voice of the players within the team.

Your mission is to help our players with all problems and questions that may come up while playing our games, communicating on different channels like e-mail and our internal ticket system. You will also relay these reports to stakeholders in the respective game teams, thereby ensuring player-oriented decisions in product strategy and development.

• Deal with support requests like gameplay questions, account issues, payment problems etc. via asynchronous chat.
• Collect and filter user feedback and relay it to the production teams.
• Ensure cross-team awareness of new and persisting issues and bugs.

• 2+ years of customer support experience, preferably in the gaming industry.
• You are open, friendly and a genuine team player.
• You are a gamer yourself and you are passionate about video games.
• You are self-organized and self-motivated.
• Written and verbal fluency in English.
• Good knowledge of French, Turkish or German is of advantage.
• Familiarity with Helpshift is of advantage.

Inclusive Culture

At Bytro, we actively champion diversity, inclusion, and empowerment through our actions and culture. We ensure an environment of equal opportunities for all, celebrating a community where people of all ages, genders, abilities, and orientations are welcomed and valued. Our commitment to diversity is reflected in our team, which includes colleagues from over 30 different countries, fostering a richly multicultural and international workplace.

Office Life

Enjoy flexible work hours for a great work-life balance. We believe in hybrid work: work from our fully equipped office in St. Pauli with home office option. Our office offers you a variety of snacks and beverages and for an affordable commute we subsidize your HVV ticket.We love dogs - you do too? Bring your furry friend to the office. Just make sure to speak to the other dog parents first to ensure they all get along and there are not too many in each office at the same time.

Career Growth

Passion drives our work, and we offer tailored growth opportunities for everyone. Our Bytro Career Path offers a structured career model to support your professional goals. In addition, we offer a variety of training and access to professional learning platforms as well as language courses.

More than just colleagues

Work hard, play hard: We genuinely like each other and enjoy spending time together. May it be during After-Work Drinks where we gather to unwind or during Board Game Nights which can get competitive but are always fun - regular events small or big are a huge part of our culture.

“Connect and Challenge Players. Anytime. Anywhere.”

At Bytro, our mission is to develop high-quality strategy games that are accessible to players worldwide. Game development, for us, is a promise of fun and entertainment – it’s what drives us every day.

As a proud member of the Swedish Stillfront Group, we create grand strategy games enjoyed by over 50 million registered players across 150 countries in 13 languages. Our office, located in Hamburg’s iconic St. Pauli district, offers a breathtaking 360° view of the harbor and the Elbe River, with convenient access to public transportation.

Our team is diverse and international, fostering a culture of open communication and flat hierarchies. We support the autonomous work of our agile teams, ensuring each employee contributes meaningfully to our success. We believe in efficient work and collective achievement.

Discover more about Bytro and watch our latest company video:

To enhance our great team we are looking for you!