Service Engineer Austria in Deutschland bei Hocoma

You want to change people’s lives? We at DIH do this every single day - with game-changing and innovative technologies that improve human movement therapy for millions of patients around the world.

Since 2007, DIH has combined leading brands, innovations and people needed to create the market leader in the advanced rehabilitation technology industry. The DIH Group includes Hocoma, Motek Medical, and DIH China. Together, they drive medical technology in the field of movement rehabilitation and VR-based rehabilitation, research and -therapy.

Join us and become part of a global network of leading brands to redefine rehabilitation therapy standards of today and tomorrow!

What you will do

• Responsible for technical services in the assigned territory/region
• Conduct installation, provide preventive and corrective maintenance services for assigned markets, alone or together with the local sales partners’ technician(s)
• Responsible to monitor the service operational KPIs and collaborate to the targets` achievement
• Responsible for customers` remote support and maintain the tickets` system updated
• Coordinate the service activities in these markets in cooperation with the Service Manager
• Track and submit reporting forms timely (installation and service protocols, timesheets, meeting minutes, etc.).
• Answer and document all service calls in customer database, diagnose customer problems and deliver a clear and concise action plan to resolve issues
• Assure proper information is available and documented to support the quotation and invoice processes
• Document, maintain and organize service history associated with all installed systems
• Complete in-house checks/repairs (i.e., demo returns, remarketing, trials...)
• Administrative and office tasks are likely to be performed depending on the regions` organization (i.e., quotations, invoices, stock management and spare parts shipment)

*** This position will require field services and travel up to 70% of the time with the ability to work flexible working hours

What you bring

• At least 2 years’ experience working with complex medical devices (hardware, software and electronics) preferred
• Training and/or education in electro technical and/or mechanical field
• High customer focus; strive to solve customer problems in a fast an efficient manner
• Conscientious, proactive, solution-oriented and self-driven personality
• Excellent communication skills with internal and external stakeholders/customers
• Team-oriented personality committed to achieve common goals
• Excellent English language skills (spoken and written), additional foreign language skills are a plus
• Proficiency in Microsoft Office.

Leading. Innovative. Reliable. Functional. Enabling. Passionate.

That is what DIH stands for. What do you stand for?

To be considered as an outstanding candidate, please include your compelling motivation letter that points out why you match with us, and your resume when applying on our website.

If you have any questions, please reach out to: Ying Zhang (Global Talent Acquisition), ying.zhang@dih.com .