Consular Assistant in Frankfurt am Main bei Amerikanische Botschaft Berlin

Amerikanische Botschaft Berlin

Hiring Path:

Open to the public

Who May Apply/Clarification From the Agency:

For USEFM - FP is 07. Actual FP salary determined by Washington D.C.

All Interested Applicants / All Sources

Security Clearance Required:

Public Trust - Background Investigation

Appointment Type

Permanent

Appointment Type Details:

Indefinite subject to successful completion of a 6-month probationary period.

Marketing Statement:

We encourage you to read and understand the Eight (8) Qualities of Overseas Employees before you apply.

Summary:

The work schedule for this position is:

Full Time (40 hours per week)

Start date: Candidate must be able to begin working within a reasonable period of time of receipt of agency authorization and/or clearances/certifications or their candidacy may end.

Supervisory Position:

Relocation Expenses Reimbursed:

Travel Required:

Not Required

Duties

Incumbent is responsible for evaluating and responding to written inquiries on a wide variety of consular issues from the public, congress, and correspondence for the Consul General’s signature. Answers inquiries related to the 56,000 annual immigrant and nonimmigrant visa applications, 30% of which involve some 160 non-German nationalities, and over 20,000 American Citizen Services cases that Frankfurt processes annually. Provides clerical and correspondence support at a post with a heavy demand for correspondence. Incumbent is responsible for ensuring Consular Mission Frankfurt has an effective and efficient student/exchange visitor visa outreach program and is the POC for about 80 State Department authorized cultural exchange organizations within all of Mission Germany and POC for international offices at universities in the Frankfurt consular district. CIU facilitates the processing of emergency, humanitarian and sensitive nonimmigrant visa cases, and cases received under the visa referral system. These types of cases require tact, accuracy, and speed in their resolution

Qualifications and Evaluations

Requirements:

EXPERIENCE:

Three (3) years of progressively responsible work experience, in which the application of complex regulatory material is required, in a customer focused environment. Two (2) years of experience in drafting correspondence on a subject matter comparable in complexity to U.S. visa law, in English and German for a lay audience is required.

JOB KNOWLEDGE:

Thorough knowledge of the regulations, laws and procedures relating to the entire range of consular services.
Must be fully aware of precedent cases and other information which may not be incorporated into the FAMs.
Proper formatting and language usage in U.S. government official correspondence.
A thorough knowledge of English and German grammar and business writing techniques.
Using a computer to: create and send emails, search intra- and internet webs for job related information.
Understanding of the importance of customer care and the principles of confidentially is required.
A strong knowledge of general computer programs and Microsoft suite is required.

Education Requirements:

Completion of Secondary School or Local Mandatory Schooling (Mittlere Reife) and received high school diploma is required.

Evaluations:

Language:

English Level IV (Fluent) written/spoken, including the ability to translate is required.
German Level IV (Fluent) written/spoken, including the ability to translate is required.

This may be tested.

SKILLS AND ABILITIES:

Ability to organize and prioritize own work.
A good sense of public relations; tact, sensitivity, and a strong ability to handle impatient callers and to work under stress.
Exercise initiative and resourcefulness; be able to work independently, but also in a team.
Must be able to exercise tact and discretion in dealing with privileged and sensitive information.
Must be able to communicate clearly and relate to all levels of personnel and maintain good rapport with other Consulate colleagues and external officials and organizations.
Ability to draft correspondence in a clear, concise, and grammatically correct manner is paramount, as is the ability to conduct research and r